TeleSign Outage History

Started Apr 23, 2026, 02:01 PM UTC· resolved Apr 23, 2026, 07:15 PM UTC

1. investigating Apr 23, 2026, 02:01 PM UTC

   Start Time: 07:00 PT - 04/23/26 End Time: Ongoing We received notification that ANTEL (748/01) from Uruguay (UY) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01161546

2. resolved Apr 23, 2026, 07:15 PM UTC

   Start Time: 07:00 PT - 04/23/26 End Time: 11:30 PT - 04/23/26 We received notification that the network issues previously reported by ANTEL (748/01) from Uruguay (UY) have been resolved. ANTEL (748/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01161546

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Started Apr 23, 2026, 12:21 PM UTC· resolved Apr 23, 2026, 02:27 PM UTC

1. investigating Apr 23, 2026, 12:21 PM UTC

   Start Time: [TIMESTAMP IN PST] - MM/DD/YY End Time: Ongoing We received notification that Orange (Mobinil) (602/01) from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01161506

2. resolved Apr 23, 2026, 02:27 PM UTC

   Start Time: 05:18AM - 04/23/2026 End Time: 06:00AM - 04/23/2026 We received notification that the network issues previously reported by Orange (Mobinil) (602/01) from Egypt (EG) have been resolved. Orange (Mobinil) (602/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01161506

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Started Apr 23, 2026, 06:36 AM UTC· resolved Apr 23, 2026, 07:54 PM UTC

1. investigating Apr 23, 2026, 06:36 AM UTC

   Start Time: 11:26PM PDT - 04/22/26 End Time: Ongoing We received notification that Orange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01161308

2. resolved Apr 23, 2026, 07:54 PM UTC

   Start Time: 11:26PM PDT - 04/22/26 End Time: 11:24 AM PDT - 04/23/26 We received notification that the network issues previously reported by Orange Cameroun S.A. (624/02) from Cameroon (CM) have been resolved. Orange Cameroun S.A. (624/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01161308

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Started Apr 22, 2026, 09:32 PM UTC· resolved Apr 23, 2026, 02:48 AM UTC

1. investigating Apr 22, 2026, 09:32 PM UTC

   Start Time: 13:28 PDT - 4/22/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Germany (DE). Please note that all DLC and DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution.

2. resolved Apr 23, 2026, 02:48 AM UTC

   Start Time: 13:28 PDT - 4/22/26 End Time: 18:00 PDT - 4/22/26 Previously reported issues with 2-Way SMS delivery toward Germany (DE) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected].

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Started Apr 22, 2026, 09:08 PM UTC· resolved Apr 23, 2026, 02:01 AM UTC

1. investigating Apr 22, 2026, 09:08 PM UTC

   Start Time: 13:58 PDT - 4/22/26 End Time: Ongoing We received notification that Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01161152

2. resolved Apr 23, 2026, 02:01 AM UTC

   Start Time: 1:58 PM PDT - 4/22/26 End Time: 6:47 PM PDT - 4/22/26 We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) have been resolved. Telefonica Celular S.A (CELTEL) (708/02;002) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01161152

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Started Apr 22, 2026, 05:16 PM UTC· resolved Apr 23, 2026, 01:16 AM UTC

1. investigating Apr 22, 2026, 05:16 PM UTC

   Start Time: 10:13 PT 22.04.2026. End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward China (CN) - China Mobile (460/00;02;07;28;04;08). Please note that all DLC and DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01161088

2. resolved Apr 23, 2026, 01:16 AM UTC

   Resolved Start Time: 10:13 PT 22.04.2026. End Time: 16:00 PT 22.04.2026. SF 01161088

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Started Apr 22, 2026, 07:57 AM UTC· resolved Apr 22, 2026, 11:10 AM UTC

1. investigating Apr 22, 2026, 07:57 AM UTC

   Start Time: 12:48 AM PDT - 04/22/26 End Time: Ongoing We received notification that Tango SA (270/77) from Luxembourg (LU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01160805

2. resolved Apr 22, 2026, 11:10 AM UTC

   Start Time: 12:48 PDT - 04/22/26 End Time: 02:11 PDT - 04/22/26 We received notification that the network issues previously reported by Tango SA (270/77) from Luxembourg (LU) have been resolved. Tango SA (270/77) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01160805

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Started Apr 22, 2026, 01:32 AM UTC· resolved Apr 22, 2026, 04:09 AM UTC

1. investigating Apr 22, 2026, 01:32 AM UTC

   Start Time: 18:27 PM PST - 04/21/26 End Time: Ongoing We received notification thatMTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01160694

2. resolved Apr 22, 2026, 04:09 AM UTC

   Start Time: 18:27 PM PST - 04/21/26 End Time: 19:47 PM PST - 04/21/26 We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) have been resolved. MTC Saudi Arabia (Zain SA) (420/04;09;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01160694

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Started Apr 20, 2026, 05:07 PM UTC· resolved Apr 20, 2026, 06:58 PM UTC

1. investigating Apr 20, 2026, 05:07 PM UTC

   Start Time: 10:01AM PDT - 04/20/2026 End Time: Ongoing We received notification that Salt Mobile SA (228/03) from Switzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01160080

2. resolved Apr 20, 2026, 06:58 PM UTC

   Start Time: 10:01AM PDT - 04/20/2026 End Time: 11:11AM PDT - 04/20/2026 We received notification that the network issues previously reported by Salt Mobile SA (228/03) from Switzerland (CH) have been resolved. Salt Mobile SA (228/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01160080

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Started Apr 20, 2026, 01:44 PM UTC· resolved Apr 20, 2026, 04:44 PM UTC

1. investigating Apr 20, 2026, 01:44 PM UTC

   Start Time: 06:35AM PDT - 04/20/2026 End Time: Ongoing We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01159975

2. resolved Apr 20, 2026, 04:44 PM UTC

   Start Time: 06:35AM PDT - 04/20/2026 End Time: 07:53AM PDT - 04/20/2026 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01159975

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Started Apr 18, 2026, 01:48 AM UTC· resolved Apr 18, 2026, 05:43 AM UTC

1. investigating Apr 18, 2026, 01:48 AM UTC

   Issue: US/CA Operator - Quality degradation Start Time: 18:47 PT - 04/17/26 End Time: Ongoing Summary: We currently experience quality degradation toward United States (US). SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

2. investigating Apr 18, 2026, 04:50 AM UTC

   Issue: United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670) - Quality degradation Start Time: 06:47 PM PST - 04/17/26 Summary: We received notification that ATT Mobility (310/016;030;150;170;280;380;410;670) from United States (US) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01159308

3. resolved Apr 18, 2026, 05:43 AM UTC

   Start Time: 18:47 PM PST - 04/17/26 End Time: 21:57 PM PST - 04/17/26 We received notification that the network issues previously reported byATT Mobility (310/016;030;150;170;280;380;410;670) from United States (US) have been resolved. ATT Mobility (310/016;030;150;170;280;380;410;670) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01159308]

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Started Apr 17, 2026, 01:29 PM UTC· resolved Apr 17, 2026, 06:18 PM UTC

1. investigating Apr 17, 2026, 01:29 PM UTC

   Start Time: 6:23 AM PDT - 4/17/26 End Time: Ongoing We received notification that MTN (Areba) (412/40) from Afghanistan (AF) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01159072

2. resolved Apr 17, 2026, 06:18 PM UTC

   Start Time: 06:23 PDT - 04/17/26 End Time: 10:51 PDT - 04/17/26 We received notification that the network issues previously reported by MTN (Areba) (412/40) from Afghanistan (AF) have been resolved. MTN (Areba) (412/40) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01159072

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Started Apr 15, 2026, 08:23 AM UTC· resolved Apr 15, 2026, 04:15 PM UTC

1. investigating Apr 15, 2026, 08:23 AM UTC

   Start Time: 1:13 AM PST - 04/15/26 End Time: Ongoing We received notification that Orange (SL) Limited (619/01) from Sierra Leone (SL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01157859

2. resolved Apr 15, 2026, 04:15 PM UTC

   Start Time: 1:13 AM PST - 04/15/26 End Time: 7:44 AM PST - 04/15/26 We received notification that the network issues previously reported by Orange (SL) Limited (619/01) from Sierra Leone (SL) have been resolved. Orange (SL) Limited (619/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01157859

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Started Apr 15, 2026, 06:46 AM UTC· resolved Apr 15, 2026, 05:59 PM UTC

1. identified Apr 15, 2026, 06:46 AM UTC

   Date: 04/14/26 Start Time: 10:00 PM PDT End Time: Ongoing We received notification from our partner that Sim Swap, Contact Match, and Subscriber Status are currently having issues in United States, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Apr 15, 2026, 05:59 PM UTC

   Date: 04/14/26 Start Time: 10:00 PM PDT End Time: 12:00 PM PDT We received notification from our partner that the issue previously noticed in United States has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Apr 15, 2026, 12:58 AM UTC· resolved Apr 15, 2026, 03:20 AM UTC

1. investigating Apr 15, 2026, 12:58 AM UTC

   Start Time: 05:55 pm PDT - 04/14/26 End Time: Ongoing We received notification that Globe Telecom (515/01;02) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01157770

2. resolved Apr 15, 2026, 03:20 AM UTC

   Start Time: 05:55 pm PDT - 04/14/26 End Time: 07:17 pm PDT - 04/14/26 We received notification that the network issues previously reported by Globe Telecom (515/01;02) from Philippines (PH) have been resolved. Globe Telecom (515/01;02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01157770

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Started Apr 15, 2026, 12:36 AM UTC· resolved Apr 15, 2026, 09:22 AM UTC

1. investigating Apr 15, 2026, 12:36 AM UTC

   Start Time: 05:25 pm PDT - 04/14/26 End Time: Ongoing We received notification that Medi Telecom (604/00) from Morocco (MA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01157758

2. resolved Apr 15, 2026, 09:22 AM UTC

   Start Time: 05:25 pm PDT - 04/14/26 End Time: 08:50 pm PDT - 04/14/26 We received notification that the network issues previously reported by Medi Telecom (604/00) from Morocco (MA) have been resolved. Medi Telecom (604/00) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01157758

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Started Apr 14, 2026, 01:33 AM UTC· resolved Apr 14, 2026, 07:25 AM UTC

1. investigating Apr 14, 2026, 01:33 AM UTC

   Start Time: 6:29 PM PDT - 04/13/26 End Time: Ongoing We received notification that Orange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01157220

2. resolved Apr 14, 2026, 07:25 AM UTC

   Start Time: 6:29 PM PDT - 04/13/26 End Time: 11:29 PM PDT - 04/13/26 We received notification that the network issues previously reported by Orange Cameroun S.A. (624/02) from Cameroon (CM) have been resolved. Orange Cameroun S.A. (624/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01157220

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Started Apr 12, 2026, 02:16 PM UTC· resolved Apr 12, 2026, 06:29 PM UTC

1. identified Apr 12, 2026, 02:16 PM UTC

   Date: 04/12/26 Start Time: 06:13 PST End Time: Ongoing We received notification from our partner that Phone ID Sim Swap is currently having issues in Colombia, which may cause some delays. We will inform you once a resolution is reached. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Apr 12, 2026, 06:29 PM UTC

   Date: 04/12/26 Start Time: 06:13 PST End Time: 08:25 PST We received notification from our partner that the issue previously noticed in Colombia has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Apr 12, 2026, 05:08 AM UTC· resolved Apr 12, 2026, 07:16 PM UTC

1. identified Apr 12, 2026, 05:08 AM UTC

   Date: 04/11/2026 Start Time: 09:06 PM PDT End Time: Ongoing We received a notification from our partner that Contact match & Subscriber Status are currently experiencing issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Apr 12, 2026, 07:16 PM UTC

   Date: 04/11/2026 Start Time: 09:06 PM PDT End Time: 11:24 PM PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Apr 11, 2026, 03:11 PM UTC· resolved Apr 13, 2026, 12:05 PM UTC

1. identified Apr 11, 2026, 03:11 PM UTC

   Date: 04/11/2026 Start Time: 03:35 AM PDT End Time: Ongoing We received notification from our partner that Phone ID Contact is currently having issues in the United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Apr 13, 2026, 12:05 PM UTC

   Start Date: 04/11/2026 Start Time: 03:35 AM PDT End Date: 04/13/2026 End Time: 01:25 AM PDT We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Apr 10, 2026, 07:59 AM UTC· resolved Apr 11, 2026, 01:06 PM UTC

1. investigating Apr 10, 2026, 07:59 AM UTC

   Start Time: 12:57 AM PDT - 04/10/26 End Time: Ongoing We received notification that Mobitel (413/01) from Sri Lanka (LK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01156093

2. resolved Apr 11, 2026, 01:06 PM UTC

   Start Time: 12:57 AM PDT - 04/10/26 End Time: 03:05 PM PDT - 04/10/26 We received notification that the network issues previously reported by Mobitel (413/01) from Sri Lanka (LK) have been resolved. Mobitel (413/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01156093

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Started Apr 09, 2026, 06:52 PM UTC· resolved Apr 09, 2026, 10:15 PM UTC

1. investigating Apr 09, 2026, 06:52 PM UTC

   Start Time: 11:48 PDT- 04/09/26 End Time: Ongoing We received notification that America Movil Peru S.A.C (CLARO PERU) from Peru (PE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01155880]

2. resolved Apr 09, 2026, 10:15 PM UTC

   Start Time: 11:48 PDT- 04/09/26 End Time: 15:15 PDT- 04/09/26 We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru (PE) have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01155880

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Started Apr 09, 2026, 05:17 PM UTC· resolved Apr 09, 2026, 09:03 PM UTC

1. investigating Apr 09, 2026, 05:17 PM UTC

   Start Time: 10:15 AM PDT - 4/9/26 End Time: Ongoing We received notification that ENTEL PCS Telecomunicaciones (730/01;10;19) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01155839

2. resolved Apr 09, 2026, 09:03 PM UTC

   Start Time: 10:15 AM PDT - 4/9/26 End Time: 02:03 PM PDT - 4/9/26 We received notification that the network issues previously reported by ENTEL PCS Telecomunicaciones (730/01;10;19) from Chile (CL) have been resolved. ENTEL PCS Telecomunicaciones (730/01;10;19) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01155839

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Started Apr 09, 2026, 04:43 PM UTC· resolved Apr 10, 2026, 05:01 AM UTC

1. investigating Apr 09, 2026, 04:43 PM UTC

   Start Time: 9:39 AM PDT - 4/9/26 End Time: Ongoing We received notification that Access Communications Ltd (650/02) from Malawi (MW)is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01155814

2. resolved Apr 10, 2026, 05:01 AM UTC

   Start Time: 9:39 AM PDT - 4/9/26 End Time: 9:09 PM PDT - 4/9/26 We received notification that the network issues previously reported by Access Communications Ltd (650/02) from Malawi (MW) have been resolved. Access Communications Ltd (650/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01155814

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Started Apr 09, 2026, 01:49 PM UTC· resolved Apr 10, 2026, 11:31 AM UTC

1. investigating Apr 09, 2026, 01:49 PM UTC

   Start Time: 6:40AM PDT - 04/09/2026 End Time: Ongoing We received notification that Pelephone Communications Ltd (425/03;16;18) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01155709

2. resolved Apr 10, 2026, 11:31 AM UTC

   Start Time: 6:40 AM PDT - 04/09/2026 End Time: 4:10 AM PDT - 04/10/2026 We received notification that the network issues previously reported by Pelephone Communications Ltd (425/03;16;18) from Israel (IL) have been resolved. Pelephone Communications Ltd (425/03;16;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01155709

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