TeleSign incident

Operator Alert - Peru (PE) - America Movil Peru S.A.C (CLARO PERU) (716/10) [04/09/26]

Major Resolved View vendor source →

TeleSign experienced a major incident on April 9, 2026 affecting Peru, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 06:52 PM UTC
Resolved
Apr 09, 2026, 10:15 PM UTC
Duration
3h 22m
Detected by Pingoru
Apr 09, 2026, 06:52 PM UTC

Affected components

Peru

Update timeline

  1. investigating Apr 09, 2026, 06:52 PM UTC

    Start Time: 11:48 PDT- 04/09/26 End Time: Ongoing We received notification that America Movil Peru S.A.C (CLARO PERU) from Peru (PE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01155880]

  2. resolved Apr 09, 2026, 10:15 PM UTC

    Start Time: 11:48 PDT- 04/09/26 End Time: 15:15 PDT- 04/09/26 We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru (PE) have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01155880