TeleSign incident

Operator Alert - Morocco (MA) - Medi Telecom (604/00) - 04/14/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 15, 2026 affecting EMEA - All countries, lasting 8h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 12:36 AM UTC
Resolved
Apr 15, 2026, 09:22 AM UTC
Duration
8h 45m
Detected by Pingoru
Apr 15, 2026, 12:36 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Apr 15, 2026, 12:36 AM UTC

    Start Time: 05:25 pm PDT - 04/14/26 End Time: Ongoing We received notification that Medi Telecom (604/00) from Morocco (MA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01157758

  2. resolved Apr 15, 2026, 09:22 AM UTC

    Start Time: 05:25 pm PDT - 04/14/26 End Time: 08:50 pm PDT - 04/14/26 We received notification that the network issues previously reported by Medi Telecom (604/00) from Morocco (MA) have been resolved. Medi Telecom (604/00) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01157758