TeleSign incident
Operator Alert - Saudi Arabia (SA) - Virgin KSA (420/05) - 04/20/2026
TeleSign experienced a minor incident on April 20, 2026 affecting EMEA - All countries and Saudi Arabia, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2026, 01:44 PM UTC
Start Time: 06:35AM PDT - 04/20/2026 End Time: Ongoing We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01159975
- resolved Apr 20, 2026, 04:44 PM UTC
Start Time: 06:35AM PDT - 04/20/2026 End Time: 07:53AM PDT - 04/20/2026 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01159975