TeleSign incident
Phone ID Sim Swap, Contact Match and Subscriber Status Service Alert - United States
TeleSign experienced a notice incident on April 15, 2026 affecting United States and Contact match and 1 more component, lasting 11h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 15, 2026, 06:46 AM UTC
Date: 04/14/26 Start Time: 10:00 PM PDT End Time: Ongoing We received notification from our partner that Sim Swap, Contact Match, and Subscriber Status are currently having issues in United States, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Apr 15, 2026, 05:59 PM UTC
Date: 04/14/26 Start Time: 10:00 PM PDT End Time: 12:00 PM PDT We received notification from our partner that the issue previously noticed in United States has been resolved. End users should no longer experience delays, as all services are back to functioning properly.