TeleSign incident

Operator Alert - Saudi Arabia (SA) - MTC Saudi Arabia (Zain SA) (420/04;09;10) [04/21/26]

Major Resolved View vendor source →

TeleSign experienced a major incident on April 22, 2026 affecting APAC - All countries, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 01:32 AM UTC
Resolved
Apr 22, 2026, 04:09 AM UTC
Duration
2h 36m
Detected by Pingoru
Apr 22, 2026, 01:32 AM UTC

Affected components

APAC - All countries

Update timeline

  1. investigating Apr 22, 2026, 01:32 AM UTC

    Start Time: 18:27 PM PST - 04/21/26 End Time: Ongoing We received notification thatMTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01160694

  2. resolved Apr 22, 2026, 04:09 AM UTC

    Start Time: 18:27 PM PST - 04/21/26 End Time: 19:47 PM PST - 04/21/26 We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) have been resolved. MTC Saudi Arabia (Zain SA) (420/04;09;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01160694