TeleSign incident

Operator Alert - Sierra Leone (SL) - Orange (SL) Limited (619/01)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 15, 2026 affecting EMEA - All countries, lasting 7h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 08:23 AM UTC
Resolved
Apr 15, 2026, 04:15 PM UTC
Duration
7h 52m
Detected by Pingoru
Apr 15, 2026, 08:23 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Apr 15, 2026, 08:23 AM UTC

    Start Time: 1:13 AM PST - 04/15/26 End Time: Ongoing We received notification that Orange (SL) Limited (619/01) from Sierra Leone (SL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01157859

  2. resolved Apr 15, 2026, 04:15 PM UTC

    Start Time: 1:13 AM PST - 04/15/26 End Time: 7:44 AM PST - 04/15/26 We received notification that the network issues previously reported by Orange (SL) Limited (619/01) from Sierra Leone (SL) have been resolved. Orange (SL) Limited (619/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01157859