TeleSign incident

Operator Alert - Israel (IL) - Pelephone Communications Ltd (425/03;16;18) - 04/09/2026

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 9, 2026 affecting EMEA - All countries, lasting 21h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 01:49 PM UTC
Resolved
Apr 10, 2026, 11:31 AM UTC
Duration
21h 41m
Detected by Pingoru
Apr 09, 2026, 01:49 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Apr 09, 2026, 01:49 PM UTC

    Start Time: 6:40AM PDT - 04/09/2026 End Time: Ongoing We received notification that Pelephone Communications Ltd (425/03;16;18) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01155709

  2. resolved Apr 10, 2026, 11:31 AM UTC

    Start Time: 6:40 AM PDT - 04/09/2026 End Time: 4:10 AM PDT - 04/10/2026 We received notification that the network issues previously reported by Pelephone Communications Ltd (425/03;16;18) from Israel (IL) have been resolved. Pelephone Communications Ltd (425/03;16;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01155709