TeleSign Outage History

Started May 07, 2026, 08:15 PM UTC· resolved May 08, 2026, 03:46 AM UTC

1. investigating May 07, 2026, 08:15 PM UTC

   Start Time: 12:55pm PDT - 05/07/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward operator ATT in Mexico (MX). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01167926

2. resolved May 08, 2026, 03:46 AM UTC

   Start Time: 12:55pm PDT - 05/07/26 End Time: 1:30 PM PDT - 05/07/26 Previously reported issues with 2-Way SMS delivery toward ATT Mexico (MX). have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF01167926

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Started May 07, 2026, 07:39 AM UTC· resolved May 09, 2026, 03:32 PM UTC

1. investigating May 07, 2026, 07:39 AM UTC

   Start Time: 12:27AM PDT - 05/07/26 End Time: Ongoing We received notification that Telekom Srbija (220/03) from Serbia (RS) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01167519

2. resolved May 09, 2026, 03:32 PM UTC

   Start Time: 12:27AM PST - 05/07/26 End Time: 7:11AM PST - 05/09/26 We received notification that the network issues previously reported by Telekom Srbija (220/03) from Serbia (RS) have been resolved. Telekom Srbija (220/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01167519

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Started May 07, 2026, 07:37 AM UTC· resolved May 09, 2026, 01:44 AM UTC

1. investigating May 07, 2026, 07:37 AM UTC

   Start Time: 12:35 - 05/07/26 End Time: Ongoing We received notification that Tusmobile (293/70) from Slovenia (SI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01167529

2. resolved May 09, 2026, 01:44 AM UTC

   Start Time: 12:35 - 05/07/26 End Time: 5:07 PM - 05/08/26 We received notification that the network issues previously reported by Tusmobile (293/70) from Slovenia (SI) have been resolved. Tusmobile (293/70) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01167529

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Started May 07, 2026, 07:28 AM UTC· resolved May 09, 2026, 03:34 PM UTC

1. investigating May 07, 2026, 07:28 AM UTC

   Start Time: 12:24 AM PST - 05/07/26 End Time: Ongoing We received notification that Mobilna Srpske m:tel (218/05) from Bosnia and Herzegovina (BA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01167516

2. resolved May 09, 2026, 03:34 PM UTC

   Start Time: 12:24 AM PST - 05/07/26 End Time: 08:31 AM PST - 05/09/26 We received notification that the network issues previously reported by Mobilna Srpske m:tel (218/05) from Bosnia and Herzegovina (BA) have been resolved. Mobilna Srpske m:tel (218/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01167516

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Started May 06, 2026, 09:03 PM UTC· resolved May 06, 2026, 09:59 PM UTC

1. investigating May 06, 2026, 09:03 PM UTC

   We have received notification that services for Phone ID Contact, Contact Match, Number Deactivation and Subscriber Status in United States and Canada are experiencing delays. We will inform you as soon as we receive a resolution.

2. resolved May 06, 2026, 09:59 PM UTC

   Date: 05/06/26 Start Time: 01:19 PM PST End Time: 01:58 PM PST We received notification from our partner that the issues previously noticed in United States and Canada have been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started May 06, 2026, 12:02 AM UTC· resolved May 06, 2026, 05:24 AM UTC

1. investigating May 06, 2026, 12:02 AM UTC

   Start Time: 04:56PM PDT - 05-05-2026 End Time: Ongoing We received notification that Telecom Egypt (602/04) from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01166889

2. resolved May 06, 2026, 05:24 AM UTC

   Start Time: 04:56PM PDT - 05/05/2026 End Time: 08:11PM PDT - 05/05/2026 We received notification that the network issues previously reported by Telecom Egypt (602/04) from Egypt (EG) have been resolved. Telecom Egypt (602/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01166889

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Started May 05, 2026, 09:09 AM UTC· resolved May 05, 2026, 11:48 AM UTC

1. investigating May 05, 2026, 09:09 AM UTC

   Issue: Operator - All MNOs Quality degradation Start Time: 08:00 PM PST - 05/04/26 End Time: Ongoing Summary: We received notification that All MNOs from Russia (RU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01166395

2. resolved May 05, 2026, 11:48 AM UTC

   Start Time: 08:00 PM PST - 05/04/26 End Time: 02:11 AM PST - 05/05/26 We received notification that the network issues previously reported by MNOs from Russia (RU) have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01166395

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Started May 05, 2026, 07:56 AM UTC· resolved May 05, 2026, 09:46 AM UTC

1. investigating May 05, 2026, 07:56 AM UTC

   Start Time: 12:51 AM PST - 05/05/26 End Time: Ongoing We received notification that TeliaSonera Finland Oyj (244/36;91;92) from Finland (FI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01166393

2. resolved May 05, 2026, 09:46 AM UTC

   Start Time: 12:51 AM PST - 05/05/26 End Time: 2:26 AM PST - 05/05/26 We received notification that the network issues previously reported by TeliaSonera Finland Oyj (244/36;91;92) from Finland (FI) have been resolved. TeliaSonera Finland Oyj (244/36;91;92) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01166393

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Started May 04, 2026, 09:27 PM UTC· resolved May 05, 2026, 06:03 AM UTC

1. investigating May 04, 2026, 09:27 PM UTC

   Start Time: 14:20 PDT- 5/4/26 End Time: Ongoing We received notification that Nuevatel PCS De Bolivia S.A. (736/01) from Bolivia (BO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01166147

2. resolved May 05, 2026, 06:03 AM UTC

   Start Time: 02:20 PM PDT- 05/04/26 End Time: 09:33 PM PDT - 05/04/26 We received notification that the network issues previously reported by Nuevatel PCS De Bolivia S.A. (736/01) from Bolivia (BO) have been resolved. Nuevatel PCS De Bolivia S.A. (736/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01166147

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Started May 04, 2026, 04:28 PM UTC· resolved May 04, 2026, 07:14 PM UTC

1. investigating May 04, 2026, 04:28 PM UTC

   Issue: Operator - All Operators Quality degradation Start Time: 09:20 PT - 05/04/26 End Time: Ongoing Summary: We received notification that operators from Brazil (BR) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01166018

2. resolved May 04, 2026, 07:14 PM UTC

   Issue: Operator - All Operators Quality degradation Start Time: 09:20 PT - 05/04/26 End Time: 12:10 PT - 05/04/26 Summary: We received notification that operators from Brazil (BR) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01166018

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Started May 04, 2026, 10:56 AM UTC· resolved May 11, 2026, 05:15 AM UTC

1. investigating May 04, 2026, 10:56 AM UTC

   Start Time: 02:53AM PDT - 05/04/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Finland (FI) . Please note that all DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF[ticket id]

2. resolved May 11, 2026, 05:15 AM UTC

   Start Time: 02:53AM PDT - 05/04/26 End Time: 9:00PM PDT - 05/11/26 Previously reported issues with 2-Way SMS delivery toward Finland (FI) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01165787

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Started May 02, 2026, 10:44 PM UTC· resolved May 03, 2026, 03:10 AM UTC

1. identified May 02, 2026, 10:44 PM UTC

   Date: 05/02/26 Start Time: 14:53 PM PDT End Time: Ongoing We received notification from our partner that Phone ID Contact Match addon is currently having issues in United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved May 03, 2026, 03:10 AM UTC

   Date: 05/02/26 Start Time: 14:53 PM PDT End Time: 19:18 PM PDT We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started May 02, 2026, 06:37 AM UTC· resolved May 02, 2026, 09:55 AM UTC

1. investigating May 02, 2026, 06:37 AM UTC

   Start Time:23:29 PM PST - 05/01/26 End Time: Ongoing We received notification that IDC Interdnestrcom (259/03;60) from Moldova (MD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01165366]

2. resolved May 02, 2026, 09:55 AM UTC

   Start Time:23:29 PM PST - 05/01/26 End Time: 12:30 AM PST - 05/01/263 We received notification that the network issues previously reported by IDC Interdnestrcom (259/03;60) from Moldova (MD) have been resolved. IDC Interdnestrcom (259/03;60) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01165366]

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Started May 01, 2026, 10:53 PM UTC· resolved May 01, 2026, 11:30 PM UTC

1. investigating May 01, 2026, 10:53 PM UTC

   We have received notification that services for Phone ID Contact Match, Sim Swap and Subscriber Status are experiencing delays in Canada. We will inform you as soon as we receive a resolution.

2. resolved May 01, 2026, 11:30 PM UTC

   Date: 05/01/26 Start Time: 16:01 PDT End Time: 16:53 PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started May 01, 2026, 05:40 AM UTC· resolved May 01, 2026, 02:59 PM UTC

1. investigating May 01, 2026, 05:40 AM UTC

   Start Time: 10:33 PM PDT - 04/30/26 End Time: Ongoing We received notification that Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01165032

2. resolved May 01, 2026, 02:59 PM UTC

   Start Time: 10:33 PM PDT - 04/30/26 End Time: 06:30 AM PDT - 05/01/26 We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) have been resolved. Telefonica Celular S.A (CELTEL) (708/02;002) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01165032

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Started Apr 29, 2026, 05:08 AM UTC· resolved Apr 29, 2026, 05:15 PM UTC

1. investigating Apr 29, 2026, 05:08 AM UTC

   Start Time: 09:59 PM PDT - 04/28/26 End Time: Ongoing We received notification that Telefonica Moviles Costa Rica (712/04) from Costa Rica (CR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01163854

2. resolved Apr 29, 2026, 05:15 PM UTC

   Start Time: 09:59 PM PDT - 04/28/26 End Time: 09:02 AM PDT - 04/29/26 We received notification that the network issues previously reported by Telefonica Moviles Costa Rica (712/04) from Costa Rica (CR) have been resolved. Telefonica Moviles Costa Rica (712/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01163854

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Started Apr 28, 2026, 06:55 PM UTC· resolved Apr 28, 2026, 07:51 PM UTC

1. investigating Apr 28, 2026, 06:55 PM UTC

   Start Time: 11:52 AM PST - 28/04/26 End Time: Ongoing We received notification that KTF (450/02;04;08) from South Korea (KR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01163657

2. resolved Apr 28, 2026, 07:51 PM UTC

   Start Time: 11:52 AM PST - 28/04/26 End Time: 12:35 PM PST - 28/04/26 We received notification that the network issues previously reported by KTF (450/02;04;08) from South Korea (KR) have been resolved. KTF (450/02;04;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01163657

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Started Apr 28, 2026, 04:27 PM UTC· resolved Apr 28, 2026, 06:32 PM UTC

1. investigating Apr 28, 2026, 04:27 PM UTC

   Start Time: 09:24 AM PST - 04/28/26 End Time: Ongoing We received notification that Lebara (Group 3G) (262/14) from Germany (DE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01163602

2. resolved Apr 28, 2026, 06:32 PM UTC

   Start Time: 11:00 AM PST - 04/28/26 End Time: 09:24 AM PST - 04/28/26 We received notification that the network issues previously reported by Lebara (Group 3G) (262/14) from Germany (DE) have been resolved. Lebara (Group 3G) (262/14) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01163602

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Started Apr 28, 2026, 03:52 PM UTC· resolved Apr 29, 2026, 08:10 PM UTC

1. investigating Apr 28, 2026, 03:52 PM UTC

   Start Time: 08:49 AM PST - 04/28/26 End Time: Ongoing We received notification that UPC Communications (272/15) from Ireland (IE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01163592

2. resolved Apr 29, 2026, 08:10 PM UTC

   Start Time: 08:49 AM PST - 04/28/26 End Time: 12:32 AM PST - 04/29/26 We received notification that the network issues previously reported by UPC Communications (272/15) from Ireland (IE) have been resolved. UPC Communications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01163592

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Started Apr 27, 2026, 09:30 PM UTC· resolved Apr 28, 2026, 01:16 AM UTC

1. investigating Apr 27, 2026, 09:30 PM UTC

   Start Time: 2:16 PM PST - 04/27/26 End Time: Ongoing We received notification that Jazz (410/01;07) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01163123

2. resolved Apr 28, 2026, 01:16 AM UTC

   Start Time: 2:16 PM PST - 04/27/26 End Time: 4:30 PM PST - 04/27/26 We received notification that the network issues previously reported by Jazz (410/01;07) from Pakistan (PK) have been resolved. Jazz (410/01;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01163123

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Started Apr 27, 2026, 02:58 PM UTC· resolved Apr 27, 2026, 05:27 PM UTC

1. investigating Apr 27, 2026, 02:58 PM UTC

   Start Time: 07:50 PT - 04/27/26 End Time: Ongoing We received notification that Telia (242/02;05) from Norway (NO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01163000

2. resolved Apr 27, 2026, 05:27 PM UTC

   Start Time: 07:50 AM PT - 04/27/26 End Time: 10:02 AM PT - 04/27/26 We received notification that the network issues previously reported by Telia (242/02;05) from Norway (NO) have been resolved. Telia (242/02;05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01163000

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Started Apr 25, 2026, 11:49 PM UTC· resolved Apr 30, 2026, 08:01 AM UTC

1. investigating Apr 25, 2026, 11:49 PM UTC

   Start Time: 16:30PM PDT - 4/25/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DLC and DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01162496

2. resolved Apr 30, 2026, 08:01 AM UTC

   Start Time: 16:30PM PDT - 4/25/26 End Time: 21:30PM PDT - 4/29/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) has been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01162496

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Started Apr 25, 2026, 11:45 PM UTC· resolved Apr 26, 2026, 06:34 AM UTC

1. investigating Apr 25, 2026, 11:45 PM UTC

   Start Time: 4:40 PM PDT - 04/25/26 End Time: Ongoing We received notification that Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01162495

2. resolved Apr 26, 2026, 06:34 AM UTC

   Start Time: 4:40 PM PDT - 04/25/26 End Time: 11:31 PDT PM - 04/25/26 We received notification that the network issues previously reported by Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) have been resolved. Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01162495

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Started Apr 25, 2026, 05:21 PM UTC· resolved Apr 26, 2026, 03:59 AM UTC

1. investigating Apr 25, 2026, 05:31 PM UTC

   Start Time: 10:21 AM PST - 04/25/26 End Time: Ongoing We received notification that Movistar (Telefonica) (716/06) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01162452

2. resolved Apr 26, 2026, 03:59 AM UTC

   Start Time: 10:21 AM PST - 04/25/26 End Time: 08:57 PM PST - 04/25/26 We received notification that the network issues previously reported by Movistar (Telefonica) (716/06)] from Peru have been resolved. Movistar (Telefonica) (716/06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01162452

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Started Apr 25, 2026, 01:27 AM UTC· resolved Apr 25, 2026, 03:28 AM UTC

1. investigating Apr 25, 2026, 01:27 AM UTC

   Start Time: 06:21 PM PDT - 04/24/26 End Time: Ongoing We received notification that Telecomunicaciones Movilnet C.A. (734/06) from Venezuela (VE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01162325

2. resolved Apr 25, 2026, 03:28 AM UTC

   Start Time: 06:21 PM PDT - 04/24/26 End Time: 08:06 PM PDT - 04/24/26 We received notification that the network issues previously reported by Telecomunicaciones Movilnet C.A. (734/06) from Venezuela (VE) have been resolved. Telecomunicaciones Movilnet C.A. (734/06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01162325

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