TeleSign incident
Contact match & Subscriber Status Service Alert - Canada
TeleSign experienced a notice incident on April 12, 2026 affecting Contact match and Subscriber status, lasting 14h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 12, 2026, 05:08 AM UTC
Date: 04/11/2026 Start Time: 09:06 PM PDT End Time: Ongoing We received a notification from our partner that Contact match & Subscriber Status are currently experiencing issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Apr 12, 2026, 07:16 PM UTC
Date: 04/11/2026 Start Time: 09:06 PM PDT End Time: 11:24 PM PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.