TeleSign incident

Operator Alert - Chile (CL) - ENTEL PCS Telecomunicaciones (730/01;10;19) - 4/9/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 9, 2026 affecting NA & LATAM - All countries and Chile, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 05:17 PM UTC
Resolved
Apr 09, 2026, 09:03 PM UTC
Duration
3h 46m
Detected by Pingoru
Apr 09, 2026, 05:17 PM UTC

Affected components

NA & LATAM - All countriesChile

Update timeline

  1. investigating Apr 09, 2026, 05:17 PM UTC

    Start Time: 10:15 AM PDT - 4/9/26 End Time: Ongoing We received notification that ENTEL PCS Telecomunicaciones (730/01;10;19) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01155839

  2. resolved Apr 09, 2026, 09:03 PM UTC

    Start Time: 10:15 AM PDT - 4/9/26 End Time: 02:03 PM PDT - 4/9/26 We received notification that the network issues previously reported by ENTEL PCS Telecomunicaciones (730/01;10;19) from Chile (CL) have been resolved. ENTEL PCS Telecomunicaciones (730/01;10;19) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01155839