Is TeleSign down?

Last checked 3m ago
Current status
TeleSign is having a partial outage

21 active incidents: 2-Way service interruptions - Colombia (CO), Renewal of SSL/TLS certificate - July 2026 · +19 more

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Official status page: https://status.telesign.com · Polled every 5 minutes · 201 components tracked

TeleSign is reporting a partial outage right now (last checked 3m ago). Some components are affected; others remain operational.

Real-time TeleSign status, recent outages, and incident history — pulled directly from TeleSign's official status page at https://status.telesign.com every 5 minutes. Pingoru tracks 201 TeleSign services and has captured 244 incidents in the last 90 days (98.28% uptime). Get email, Slack, Discord, or webhook alerts the moment TeleSign reports a new incident — free for 5 monitors, no credit card.

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TeleSign uptime 98.28% uptime · past 90 days
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Active incidents 4

  1. 2-Way service interruptions - Colombia (CO)
    Ongoing ● 22h 10m
    Started Jul 29, 2026, 12:16 AM UTC
    Colombia
    Timeline · 1 update
    • investigating · Jul 29, 2026, 12:16 AM UTC

      Start Time: 04:20 PM PST - 07/28/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01210825

    Latest: Start Time: 04:20 PM PST - 07/28/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DSC are impacted. Our …

  2. Subscriber status and Number deactivation addon Service Alert - Philippines
    Ongoing ● 81d 10h
    Started May 09, 2026, 12:06 PM UTC
    APAC - All countriesSubscriber status
    Timeline · 1 update
    • identified · May 09, 2026, 12:06 PM UTC

      Date: 05/08/2026 Start Time: 04:00 PM PDT End Time: Ongoing We received notification from our partner that the Number Deactivation and Subscriber Status Addon is currently having issues in the Philippines, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

    Latest: Date: 05/08/2026 Start Time: 04:00 PM PDT End Time: Ongoing We received notification from our partner that the Number Deactivation and Subscriber Status Addon is currently having i…

  3. Operator Alert - Cameroon (CM) - Nexttel (624/04)
    Ongoing ● 232d 16h
    Started Dec 09, 2025, 05:54 AM UTC
    EMEA - All countries
    Timeline · 1 update
    • investigating · Dec 09, 2025, 05:54 AM UTC

      Start Time: 01:24 AM - 12/04/25 End Time: Ongoing We received notification that Nexttel (624/04) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF01098201

    Latest: Start Time: 01:24 AM - 12/04/25 End Time: Ongoing We received notification that Nexttel (624/04) from Cameroon (CM) is currently experiencing network issues, and this may cause a d…

  4. Important Announcement: Update regarding SMS and Voice traffic delivery to China.
    Ongoing ● 568d 1h
    Started Jan 07, 2025, 09:12 PM UTC
    APAC - All countriesAPAC - All countriesAPAC - All countriesChinaChinaChinaAPAC
    Timeline · 1 update
    • identified · Jan 07, 2025, 09:12 PM UTC

      Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These restrictions have resulted in the blocking of seemingly legitimate and registered customer traffic. Due to this, Telesign is currently able to support China Signature/Short Code registration only for local companies and messages sent through Telesign would be delivered on a best-effort basis with limited support only. The signature/short code registration process for local companies or those with a local presence typically takes 3-4 weeks. Recent Telesign StatusPage updates regarding China: o Telesign system status Incident - Important Update: China Signature Changes for Non-Local Companies - China Mobile - 12 August 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Mobile (460/00;02;07;28;04;08) - 21 June 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Unicom (460/01;06;09) - 12 July 2024 o Telesign system status Incident - Quality degradation - China (CN) - Voice Api Issue - [04/11/24] - 15 April 2024 o Telesign system status Incident - Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 8/7/24 - 7 August 2024 o Telesign system status Incident - Operator Alert - China (CN) - China Mobile 8/23/24 - 23 August 2024 o Telesign system status Incident - Voice Quality Degradation - China - 8/28/24 - 28 August 2024

    Latest: Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These…

Recent outages & incidents

Past 90 days
  1. Operator Alert - Kenya (KE) - Safaricom Limited (639/02)
    Resolved 2h 5m
    Started Jul 29, 2026, 06:52 PM UTC · Resolved Jul 29, 2026, 08:58 PM UTC
    EMEA - All countries
    Timeline · 2 updates
    • investigating · Jul 29, 2026, 06:52 PM UTC

      Start Time: 11:45 PDT - 07/29/26 End Time: Ongoing We received notification that Safaricom Limited (639/02) from Kenya (KE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01211431

    • resolved · Jul 29, 2026, 08:58 PM UTC

      Start Time: 11:45 AM PDT - 07/29/26 End Time: 12:52 PM PDT - 07/29/26 We received notification that the network issues previously reported by Safaricom Limited (639/02) from Kenya (KE) have been resolved. Safaricom Limited (639/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01211431

    Latest: Start Time: 11:45 AM PDT - 07/29/26 End Time: 12:52 PM PDT - 07/29/26 We received notification that the network issues previously reported by Safaricom Limited (639/02) from Kenya …

  2. WhatsApp - Intermittent Availability
    Resolved 1h 14m
    Started Jul 28, 2026, 09:08 AM UTC · Resolved Jul 28, 2026, 10:23 AM UTC
    WhatsAppWhatsAppMessaging API
    Timeline · 2 updates
    • investigating · Jul 28, 2026, 09:08 AM UTC

      Dear Customers and Partners, We are currently experiencing a service disruption. Our Network Engineers team is working to identify the root cause and implement a solution. Once we have more information, we will make sure to update you.

    • resolved · Jul 28, 2026, 10:23 AM UTC

      Start Time: 06:05 UTC End Time: 10:11 UTC Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available. We sincerely apologize for the inconvenience this may have caused you.

    Latest: Start Time: 06:05 UTC End Time: 10:11 UTC Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. We are currently working on th…

  3. Operator Alert - United Kingdom (GB) - Lycamobile Limited (234/26)
    Resolved 4h 28m
    Started Jul 26, 2026, 04:48 AM UTC · Resolved Jul 26, 2026, 09:17 AM UTC
    EMEA - All countriesUnited Kingdom
    Timeline · 2 updates
    • investigating · Jul 26, 2026, 04:48 AM UTC

      Start Time: 09:44 PM PDT - 07/26/26 End Time: Ongoing We received notification that Lycamobile Limited (234/26) from United Kingdom (GB) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF01209344

    • resolved · Jul 26, 2026, 09:17 AM UTC

      Start Time: 09:44 PM PDT - 07/25/26 End Time: 01:52 PM PDT - 07/26/26 We received notification that the network issues previously reported by Lycamobile Limited (234/26) from United Kingdom (GB) have been resolved. Lycamobile Limited (234/26) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01209344

    Latest: Start Time: 09:44 PM PDT - 07/25/26 End Time: 01:52 PM PDT - 07/26/26 We received notification that the network issues previously reported by Lycamobile Limited (234/26) from Unite…

  4. Operator Alert - Costa Rica (CR) - Claro (712/03) - 07/24/2026
    Resolved 11h 54m
    Started Jul 24, 2026, 10:39 AM UTC · Resolved Jul 24, 2026, 10:34 PM UTC
    NA & LATAM - All countries
    Timeline · 2 updates
    • investigating · Jul 24, 2026, 10:39 AM UTC

      Start Time: 03:35AM PDT - 07/24/2026 End Time: Ongoing We received notification that Claro (712/03) from Costa Rica (CR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01208736

    • resolved · Jul 24, 2026, 10:34 PM UTC

      Start Time: 3:35AM PDT - 07/24/2026 End Time: 2:45 PM PDT - 07/24/2026 We received notification that the network issues previously reported by Claro (712/03) from Costa Rica (CR) have been resolved. Claro (712/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01208736

    Latest: Start Time: 3:35AM PDT - 07/24/2026 End Time: 2:45 PM PDT - 07/24/2026 We received notification that the network issues previously reported by Claro (712/03) from Costa Rica (CR) h…

  5. Operator Alert - Guatemala (GT) - Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) - 7/24/26
    Resolved 3h 35m
    Started Jul 24, 2026, 08:30 AM UTC · Resolved Jul 24, 2026, 12:06 PM UTC
    NA & LATAM - All countries
    Timeline · 2 updates
    • investigating · Jul 24, 2026, 08:30 AM UTC

      Start Time: 1:27 AM PDT - 7/24/26 End Time: Ongoing We received notification that Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01208662

    • resolved · Jul 24, 2026, 12:06 PM UTC

      Start Time: 1:27 AM PDT - 7/24/26 End Time: 03:17AM PDT - 07/24/2026 We received notification that the network issues previously reported by GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) have been resolved. GuatemalaS.A.(Sercom/Claro)) (704/01;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01208662

    Latest: Start Time: 1:27 AM PDT - 7/24/26 End Time: 03:17AM PDT - 07/24/2026 We received notification that the network issues previously reported by GuatemalaS.A.(Sercom/Claro)) (704/01;03…

See the full TeleSign outage history

164 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 167 incidents View full outage history →