Is TeleSign down?

Last checked 6m ago
Current status
TeleSign has degraded performance

23 active incidents: 2-Way service interruptions - South Africa (ZA) - Vodacom (…, Sim Swap, Contact Match and Subscriber Status Service Alert… · +21 more

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Official status page: https://status.telesign.com · Polled every 5 minutes · 201 components tracked

TeleSign is reporting degraded performance right now (last checked 6m ago). Services are up but slower or partially failing.

Real-time TeleSign status, recent outages, and incident history — pulled directly from TeleSign's official status page at https://status.telesign.com every 5 minutes. Pingoru tracks 201 TeleSign services and has captured 219 incidents in the last 90 days (98.30% uptime). Get email, Slack, Discord, or webhook alerts the moment TeleSign reports a new incident — free for 5 monitors, no credit card.

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TeleSign uptime 98.30% uptime · past 90 days
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Active incidents 5

  1. 2-Way service interruptions - South Africa (ZA) - Vodacom (655/01)
    Ongoing ● 9d 6h
    Started Sep 04, 2026, 11:20 AM UTC
    EMEA - All countries
    Timeline · 1 update
    • investigating · Sep 04, 2026, 11:20 AM UTC

      Start Time: 03:15 AM PST - 09/04/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward South Africa (ZA) - Vodacom (655/01). Please note that all DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01231333

    Latest: Start Time: 03:15 AM PST - 09/04/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward South Africa (ZA) - Vodacom (655/01). Please note that all…

  2. Sim Swap, Contact Match and Subscriber Status Service Alert - Canada
    Ongoing ● 9d 10h
    Started Sep 04, 2026, 07:24 AM UTC
    CanadaContact matchSubscriber status
    Timeline · 1 update
    • identified · Sep 04, 2026, 07:24 AM UTC

      Start Time: 06:00 UTC End Time: Ongoing We received notification from our partner that Sim Swap, Contact Match and Subscriber Status is currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

    Latest: Start Time: 06:00 UTC End Time: Ongoing We received notification from our partner that Sim Swap, Contact Match and Subscriber Status is currently having issues in Canada, which may…

  3. Subscriber status and Number deactivation addon Service Alert - Philippines
    Ongoing ● 127d 6h
    Started May 09, 2026, 12:06 PM UTC
    APAC - All countriesSubscriber status
    Timeline · 1 update
    • identified · May 09, 2026, 12:06 PM UTC

      Date: 05/08/2026 Start Time: 04:00 PM PDT End Time: Ongoing We received notification from our partner that the Number Deactivation and Subscriber Status Addon is currently having issues in the Philippines, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

    Latest: Date: 05/08/2026 Start Time: 04:00 PM PDT End Time: Ongoing We received notification from our partner that the Number Deactivation and Subscriber Status Addon is currently having i…

  4. Operator Alert - Cameroon (CM) - Nexttel (624/04)
    Ongoing ● 278d 12h
    Started Dec 09, 2025, 05:54 AM UTC
    EMEA - All countries
    Timeline · 1 update
    • investigating · Dec 09, 2025, 05:54 AM UTC

      Start Time: 01:24 AM - 12/04/25 End Time: Ongoing We received notification that Nexttel (624/04) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF01098201

    Latest: Start Time: 01:24 AM - 12/04/25 End Time: Ongoing We received notification that Nexttel (624/04) from Cameroon (CM) is currently experiencing network issues, and this may cause a d…

  5. Important Announcement: Update regarding SMS and Voice traffic delivery to China.
    Ongoing ● 613d 21h
    Started Jan 07, 2025, 09:12 PM UTC
    APAC - All countriesAPAC - All countriesAPAC - All countriesChinaChinaChinaAPAC
    Timeline · 1 update
    • identified · Jan 07, 2025, 09:12 PM UTC

      Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These restrictions have resulted in the blocking of seemingly legitimate and registered customer traffic. Due to this, Telesign is currently able to support China Signature/Short Code registration only for local companies and messages sent through Telesign would be delivered on a best-effort basis with limited support only. The signature/short code registration process for local companies or those with a local presence typically takes 3-4 weeks. Recent Telesign StatusPage updates regarding China: o Telesign system status Incident - Important Update: China Signature Changes for Non-Local Companies - China Mobile - 12 August 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Mobile (460/00;02;07;28;04;08) - 21 June 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Unicom (460/01;06;09) - 12 July 2024 o Telesign system status Incident - Quality degradation - China (CN) - Voice Api Issue - [04/11/24] - 15 April 2024 o Telesign system status Incident - Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 8/7/24 - 7 August 2024 o Telesign system status Incident - Operator Alert - China (CN) - China Mobile 8/23/24 - 23 August 2024 o Telesign system status Incident - Voice Quality Degradation - China - 8/28/24 - 28 August 2024

    Latest: Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These…

Recent outages & incidents

Past 90 days
  1. Operator Alert - Kuwait (KW) - Zain (419/02) - 9/12/26
    Resolved 1h 25m
    Started Sep 12, 2026, 10:49 PM UTC · Resolved Sep 13, 2026, 12:15 AM UTC
    EMEA - All countries
    Timeline · 2 updates
    • investigating · Sep 12, 2026, 10:49 PM UTC

      Start Time: 3:44 PDT - 9/12/26 End Time: Ongoing We received notification that Zain (419/02) from Kuwait (KW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01235231

    • resolved · Sep 13, 2026, 12:15 AM UTC

      Start Time: 3:44 PDT - 9/12/26 End Time: 5:13 PDT - 9/12/26 We received notification that the network issues previously reported by Zain (419/02) from Kuwait (KW) have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01235231

    Latest: Start Time: 3:44 PDT - 9/12/26 End Time: 5:13 PDT - 9/12/26 We received notification that the network issues previously reported by Zain (419/02) from Kuwait (KW) have been resolve…

  2. 2-Way service interruptions - Belgium All
    Resolved 3h 5m
    Started Sep 11, 2026, 06:39 AM UTC · Resolved Sep 11, 2026, 09:44 AM UTC
    Belgium
    Timeline · 2 updates
    • investigating · Sep 11, 2026, 06:39 AM UTC

      Start Time: 11:36PM PDT - 09/10/2026 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Belgium. Please note that some DLCs are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01234513

    • resolved · Sep 11, 2026, 09:44 AM UTC

      Start Time: 11:36 PM PDT - 09/10/2026 End Time: 02:30 AM PDT - 09/11/2026 Previously reported issues with 2-Way SMS delivery toward Belgium have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01234513

    Latest: Start Time: 11:36 PM PDT - 09/10/2026 End Time: 02:30 AM PDT - 09/11/2026 Previously reported issues with 2-Way SMS delivery toward Belgium have been resolved. End users should no …

  3. Operator Alert - Saudi Arabia (SA) - MTC Saudi Arabia (Zain SA) (420/04;09;10)
    Resolved 1h 32m
    Started Sep 10, 2026, 05:51 AM UTC · Resolved Sep 10, 2026, 07:24 AM UTC
    Saudi Arabia
    Timeline · 2 updates
    • investigating · Sep 10, 2026, 05:51 AM UTC

      Start Time: 10:33PM - 09/09/2026 End Time: Ongoing We received notification that MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01233916

    • resolved · Sep 10, 2026, 07:24 AM UTC

      Start Time: 10:33PM - 09/09/2026 End Time: 12:10AM - 09/10/2026 We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) have been resolved. MTC Saudi Arabia (Zain SA) (420/04;09;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01233916

    Latest: Start Time: 10:33PM - 09/09/2026 End Time: 12:10AM - 09/10/2026 We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) (420/04;09;10) fr…

  4. 2-Way service interruptions Colombia (CO)
    Resolved 19h 10m
    Started Sep 09, 2026, 12:18 PM UTC · Resolved Sep 10, 2026, 07:28 AM UTC
    Colombia
    Timeline · 2 updates
    • investigating · Sep 09, 2026, 12:18 PM UTC

      Start Time: 05:10 am PDT - 09/09/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01233464

    • resolved · Sep 10, 2026, 07:28 AM UTC

      Start Time: 05:10AM PDT - 09/09/26 End Time: 05:20 AM PDT - 09/09/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO). have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF01233464

    Latest: Start Time: 05:10AM PDT - 09/09/26 End Time: 05:20 AM PDT - 09/09/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO). have been resolved. End users should n…

  5. Operator Alert - Moldova (MD) - IDC Interdnestrcom (259/03;60) - 09/09/26
    Resolved 59m
    Started Sep 09, 2026, 12:05 PM UTC · Resolved Sep 09, 2026, 01:04 PM UTC
    EMEA - All countries
    Timeline · 2 updates
    • investigating · Sep 09, 2026, 12:05 PM UTC

      Start Time: 05:00am PDT - 09/09/26 End Time: Ongoing We received notification that IDC Interdnestrcom (259/03;60) from Moldova (MD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01233456

    • resolved · Sep 09, 2026, 01:04 PM UTC

      Start Time: 05:00am PDT - 09/09/26 End Time: 05:25am PDT - 09/09/26 We received notification that the network issues previously reported by IDC Interdnestrcom (259/03;60) from Moldova have been resolved. IDC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01233456

    Latest: Start Time: 05:00am PDT - 09/09/26 End Time: 05:25am PDT - 09/09/26 We received notification that the network issues previously reported by IDC Interdnestrcom (259/03;60) from Mold…

See the full TeleSign outage history

153 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 155 incidents View full outage history →