TeleSign incident
Phone ID Contact Service Alert - the United Kingdom
Affected components
Update timeline
- identified Apr 11, 2026, 03:11 PM UTC
Date: 04/11/2026 Start Time: 03:35 AM PDT End Time: Ongoing We received notification from our partner that Phone ID Contact is currently having issues in the United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Apr 13, 2026, 12:05 PM UTC
Start Date: 04/11/2026 Start Time: 03:35 AM PDT End Date: 04/13/2026 End Time: 01:25 AM PDT We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
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