TeleSign incident

Phone ID Contact Service Alert - the United Kingdom

TeleSign experienced a notice incident on April 11, 2026 affecting EMEA - All countries, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started: Apr 11, 2026, 03:11 PM UTC
Resolved: Apr 13, 2026, 12:05 PM UTC
Duration: 1d 20h
Detected by Pingoru: Apr 11, 2026, 03:11 PM UTC

Affected components

EMEA - All countries

Update timeline

identified Apr 11, 2026, 03:11 PM UTC

Date: 04/11/2026 Start Time: 03:35 AM PDT End Time: Ongoing We received notification from our partner that Phone ID Contact is currently having issues in the United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
resolved Apr 13, 2026, 12:05 PM UTC

Start Date: 04/11/2026 Start Time: 03:35 AM PDT End Date: 04/13/2026 End Time: 01:25 AM PDT We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.