TeleSign incident

Operator Alert - Malawi (MW) - Access Communications Ltd (650/02) - 4/9/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 9, 2026 affecting EMEA - All countries, lasting 12h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 04:43 PM UTC
Resolved
Apr 10, 2026, 05:01 AM UTC
Duration
12h 18m
Detected by Pingoru
Apr 09, 2026, 04:43 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Apr 09, 2026, 04:43 PM UTC

    Start Time: 9:39 AM PDT - 4/9/26 End Time: Ongoing We received notification that Access Communications Ltd (650/02) from Malawi (MW)is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01155814

  2. resolved Apr 10, 2026, 05:01 AM UTC

    Start Time: 9:39 AM PDT - 4/9/26 End Time: 9:09 PM PDT - 4/9/26 We received notification that the network issues previously reported by Access Communications Ltd (650/02) from Malawi (MW) have been resolved. Access Communications Ltd (650/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01155814