TeleSign experienced a notice incident on April 12, 2026 affecting Colombia, lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 12, 2026, 02:16 PM UTC
Date: 04/12/26 Start Time: 06:13 PST End Time: Ongoing We received notification from our partner that Phone ID Sim Swap is currently having issues in Colombia, which may cause some delays. We will inform you once a resolution is reached. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Apr 12, 2026, 06:29 PM UTC
Date: 04/12/26 Start Time: 06:13 PST End Time: 08:25 PST We received notification from our partner that the issue previously noticed in Colombia has been resolved. End users should no longer experience delays, as all services are back to functioning properly.