TeleSign incident

Operator Alert - Switzerland (CH) - Salt Mobile SA (228/03) - 04/20/2026

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 20, 2026 affecting EMEA - All countries, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 05:07 PM UTC
Resolved
Apr 20, 2026, 06:58 PM UTC
Duration
1h 50m
Detected by Pingoru
Apr 20, 2026, 05:07 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Apr 20, 2026, 05:07 PM UTC

    Start Time: 10:01AM PDT - 04/20/2026 End Time: Ongoing We received notification that Salt Mobile SA (228/03) from Switzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01160080

  2. resolved Apr 20, 2026, 06:58 PM UTC

    Start Time: 10:01AM PDT - 04/20/2026 End Time: 11:11AM PDT - 04/20/2026 We received notification that the network issues previously reported by Salt Mobile SA (228/03) from Switzerland (CH) have been resolved. Salt Mobile SA (228/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01160080