TeleSign incident

Operator Alert - Philippines (PH) - Globe Telecom (515/01;02) - 01/14/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 15, 2026 affecting Philipines, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 12:58 AM UTC
Resolved
Apr 15, 2026, 03:20 AM UTC
Duration
2h 22m
Detected by Pingoru
Apr 15, 2026, 12:58 AM UTC

Affected components

Philipines

Update timeline

  1. investigating Apr 15, 2026, 12:58 AM UTC

    Start Time: 05:55 pm PDT - 04/14/26 End Time: Ongoing We received notification that Globe Telecom (515/01;02) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01157770

  2. resolved Apr 15, 2026, 03:20 AM UTC

    Start Time: 05:55 pm PDT - 04/14/26 End Time: 07:17 pm PDT - 04/14/26 We received notification that the network issues previously reported by Globe Telecom (515/01;02) from Philippines (PH) have been resolved. Globe Telecom (515/01;02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01157770