TeleSign incident

Operator Alert - Afghanistan (AF) - MTN (Areba) (412/40) - 4/17/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 17, 2026 affecting EMEA - All countries, lasting 4h 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 01:29 PM UTC
Resolved
Apr 17, 2026, 06:18 PM UTC
Duration
4h 49m
Detected by Pingoru
Apr 17, 2026, 01:29 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Apr 17, 2026, 01:29 PM UTC

    Start Time: 6:23 AM PDT - 4/17/26 End Time: Ongoing We received notification that MTN (Areba) (412/40) from Afghanistan (AF) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01159072

  2. resolved Apr 17, 2026, 06:18 PM UTC

    Start Time: 06:23 PDT - 04/17/26 End Time: 10:51 PDT - 04/17/26 We received notification that the network issues previously reported by MTN (Areba) (412/40) from Afghanistan (AF) have been resolved. MTN (Areba) (412/40) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01159072