TeleSign incident

Operator Alert - Sri Lanka (LK) - Mobitel (413/01)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 10, 2026 affecting APAC - All countries, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 07:59 AM UTC
Resolved
Apr 11, 2026, 01:06 PM UTC
Duration
1d 5h
Detected by Pingoru
Apr 10, 2026, 07:59 AM UTC

Affected components

APAC - All countries

Update timeline

  1. investigating Apr 10, 2026, 07:59 AM UTC

    Start Time: 12:57 AM PDT - 04/10/26 End Time: Ongoing We received notification that Mobitel (413/01) from Sri Lanka (LK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01156093

  2. resolved Apr 11, 2026, 01:06 PM UTC

    Start Time: 12:57 AM PDT - 04/10/26 End Time: 03:05 PM PDT - 04/10/26 We received notification that the network issues previously reported by Mobitel (413/01) from Sri Lanka (LK) have been resolved. Mobitel (413/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01156093