TeleSign Outage History

Started Apr 08, 2026, 10:07 AM UTC· resolved Apr 15, 2026, 02:30 PM UTC

1. investigating Apr 08, 2026, 10:07 AM UTC

   Start Time: 02:30 AM PDT - 04/08/26 End Time: Ongoing We received notification that MTN operators globally are currently experiencing network issues, which may cause latency in Voice API transactions. We are actively monitoring the situation and will inform you once the operators have reached a resolution.

2. resolved Apr 15, 2026, 02:30 PM UTC

   Date:04/15/26 Start Time: 02:30 AM PDT - 04/08/26 End Time: 04:30 PM PDT - 04/15/26 The issue related to the Voice API has now been resolved. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected].

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Started Apr 08, 2026, 08:43 AM UTC· resolved Apr 08, 2026, 11:50 PM UTC

1. investigating Apr 08, 2026, 08:43 AM UTC

   Start Time: 01:23AM PDT - 04/08/2026 End Time: Ongoing We received notification that Spain (ES) - Best Telecom (214/22) from Spain (ES) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01154916

2. resolved Apr 08, 2026, 11:50 PM UTC

   Start Time: 01:23AM PDT - 04/08/2026 End Time: 3 PM PDT - 04/08/2026 We received notification that the network issues previously reported by Best Telecom (214/22) from Spain (ES) have been resolved. Best Telecom (214/22) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01154916

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Started Apr 07, 2026, 04:25 PM UTC· resolved Apr 07, 2026, 05:34 PM UTC

1. investigating Apr 07, 2026, 04:25 PM UTC

   Start Time: 8:58 AM PDT - 4/7/26 End Time: Ongoing We received notification that Ethiopia (ET) - Ethiopian Telecommunications (636/01) from Ethiopia (ET) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01154554

2. resolved Apr 07, 2026, 05:34 PM UTC

   Start Time: 8:58 AM PDT - 4/7/26 End Time: 09:44 AM PDT -4/7/26 We received notification that the network issues previously reported by Ethiopian Telecommunications (636/01) from Ethiopia (ET) have been resolved. Ethiopian Telecommunications (636/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01154554

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Started Apr 07, 2026, 04:20 PM UTC· resolved Apr 07, 2026, 05:30 PM UTC

1. investigating Apr 07, 2026, 04:20 PM UTC

   Start Time: 8:18 PDT AM - 4/7/2026 End Time: Ongoing We received notification that Taiwan Mobile Co Ltd. (466/93;97;99) from Taiwan (TW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01154553

2. resolved Apr 07, 2026, 05:30 PM UTC

   Start Time: 8:18 PDT AM - 4/7/2026 End Time: 09:44 PDT AM - 4/7/2026 We received notification that the network issues previously reported by Taiwan Mobile Co Ltd. (466/93;97;99) from Taiwan (TW)have been resolved. Taiwan Mobile Co Ltd. (466/93;97;99) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01154553

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Started Apr 07, 2026, 04:17 PM UTC· resolved Apr 07, 2026, 05:36 PM UTC

1. investigating Apr 07, 2026, 04:17 PM UTC

   Start Time: 08:15 AM PST 04/07/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Multiple Destination. Please note that all DLC and DSC are impacted Our team is investigating this issue and we will inform you once we come to a resolution. SF[01154525]

2. resolved Apr 07, 2026, 05:36 PM UTC

   Start Time: 08:15 AM PDT - 04/07/26 End Time: 09:44 AM PDT - 04/07/26 Previously reported issues with 2-Way SMS delivery toward Multiple Destination have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01154525

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Started Apr 07, 2026, 06:11 AM UTC· resolved Apr 07, 2026, 11:32 AM UTC

1. investigating Apr 07, 2026, 06:11 AM UTC

   Start Time: 11:04 pm PDT - 04/06/26 End Time: Ongoing We received notification that Etisalat (602/03) from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01154264

2. resolved Apr 07, 2026, 11:32 AM UTC

   Start Time: 11:04 pm PDT - 04/06/26 End Time: 03:53 am PDT - 04/07/26 We received notification that the network issues previously reported by Etisalat (602/03) from Egypt (EG) have been resolved. Etisalat (602/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01154264

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Started Apr 03, 2026, 06:47 PM UTC· resolved Apr 03, 2026, 07:47 PM UTC

1. identified Apr 03, 2026, 06:47 PM UTC

   Date: 04/03/26 Start Time: 11:10 AM PDT End Time: Ongoing We received notification from our partner that PhoneID Live is currently having issues in the United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Apr 03, 2026, 07:47 PM UTC

   Date: 04/03/2026 Start Time: 11:10 AM PDT End Time: 12:05 PM PDT We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Apr 02, 2026, 11:05 AM UTC· resolved Apr 02, 2026, 01:35 PM UTC

1. investigating Apr 02, 2026, 11:05 AM UTC

   Start Time: 4:04 AM PDT - 04/02/26 End Time: Ongoing We received notification that Telia Eesti AS (248/01) from Estonia (EE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01152498

2. resolved Apr 02, 2026, 01:35 PM UTC

   Start Time: 4:04 AM PDT - 04/02/26 End Time: 5:49 AM PDT - 04/02/26 We received notification that the network issues previously reported by Telia Eesti AS (248/01) from Estonia (EE) have been resolved. Telia Eesti AS (248/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01152498

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Started Apr 02, 2026, 10:59 AM UTC· resolved Apr 02, 2026, 03:31 PM UTC

1. investigating Apr 02, 2026, 10:59 AM UTC

   Start Time: 03:50 am PDT - 04/02/26 End Time: Ongoing We received notification that Ethiopian Telecommunications (636/01) from Ethiopia (ET) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01152496

2. resolved Apr 02, 2026, 03:31 PM UTC

   Start Time: 03:50 am PDT - 04/02/26 End Time: 08:00 am PDT - 04/02/26 We received notification that the network issues previously reported by Ethiopian Telecommunications (636/01) from Ethiopia (ET) have been resolved. Ethiopian Telecommunications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01152496

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Started Apr 02, 2026, 08:41 AM UTC· resolved Apr 02, 2026, 11:32 AM UTC

1. investigating Apr 02, 2026, 08:41 AM UTC

   We have received notification that services for Phone ID - Live - United Kingdom are experiencing delays. We will inform you as soon as we receive a resolution.

2. monitoring Apr 02, 2026, 09:53 AM UTC

   The previously reported issue is no longer present. We are actively monitoring the situation to confirm continued normal operation.

3. resolved Apr 02, 2026, 11:32 AM UTC

   04/02/2026 START: 01:14 AM PDT END: 01:30 AM PDT We are pleased to confirm that the issues affecting Phone ID – Live – United Kingdom have been fully resolved. All services are now operating normally, and users should experience uninterrupted functionality. We appreciate your patience while we worked to restore service.

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Started Apr 02, 2026, 04:23 AM UTC· resolved Apr 02, 2026, 06:45 AM UTC

1. investigating Apr 02, 2026, 04:23 AM UTC

   Start Time: 09:20 pm PDT - 04/01/26 End Time: Ongoing We received notification that Claro Chile (730/03) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01152293

2. resolved Apr 02, 2026, 06:45 AM UTC

   Start Time: 09:20 pm PDT - 04/01/26 End Time: 10:33 pm PDT - 04/01/26 We received notification that the network issues previously reported by Claro Chile (730/03) from Chile (CL) have been resolved. Claro Chile (730/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01152293

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Started Apr 01, 2026, 02:32 PM UTC· resolved Apr 01, 2026, 10:25 PM UTC

1. investigating Apr 01, 2026, 02:32 PM UTC

   Issue: Operator - Brazil (BR) - Claro (724/05;12;38) Start Time: 06:46AM PDT - 04/01/26 End Time: Ongoing Summary: We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

2. resolved Apr 01, 2026, 10:25 PM UTC

   Start Time: 06:46 AM PDT - 04/01/26 End Time: 03:16 PM PDT - 04/01/26 We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01152062

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Started Mar 31, 2026, 09:25 PM UTC· resolved Mar 31, 2026, 11:04 PM UTC

1. investigating Mar 31, 2026, 09:25 PM UTC

   Start Time: 02:20 PM PST - 03/31/26 End Time: Ongoing We received notification that Telekom Srbija (220/03) from Serbia (RS) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01151722

2. resolved Mar 31, 2026, 11:04 PM UTC

   Start Time: 02:20 PM PST - 03/31/26 End Time: 03:23 PM PST - 03/31/26 We received notification that the network issues previously reported by Telekom Srbija (220/03) from Serbia (RS) have been resolved. Telekom Srbija (220/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01151722

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Started Mar 31, 2026, 06:58 PM UTC· resolved Apr 01, 2026, 11:50 AM UTC

1. investigating Mar 31, 2026, 06:58 PM UTC

   Date: 03/31/26 Start Time: 11:22 AM PDT End Time: Ongoing Summary: We currently experience quality degradation toward Italy (IT) - Multiple Operators. Customers that send SMS messages to Italy (IT) - Multiple Operator users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Apr 01, 2026, 11:50 AM UTC

   Issue: Italy (IT) - Multiple Operators - Quality degradation Date: 03/31/26 Start Time: 11:22 AM PDT - 3/31/26 End Time: 4:00 AM PDT - 4/1/26 Summary: The quality issues toward Italy (IT) - Multiple Operators have been resolved. SMS messages to these operators are now being delivered normally without delays. Telesign worked closely with carrier partners to resolve the issue. We apologize for any inconvenience caused and appreciate your patience during the service interruption. If you have any further questions, please contact [email protected].

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Started Mar 31, 2026, 06:26 PM UTC· resolved Mar 31, 2026, 09:12 PM UTC

1. investigating Mar 31, 2026, 06:26 PM UTC

   Start Time: 11:24 AM PDT 03/31/26 End Time: Ongoing We received notification that Altan Redes (334/140) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01151647

2. resolved Mar 31, 2026, 09:12 PM UTC

   Start Time: 11:24 AM PDT 03/31/26 End Time: 01:04 PM PDT 03/31/26 We received notification that the network issues previously reported by Altan Redes (334/140) from Mexico (MX) have been resolved. Altan Redes (334/140) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01151647

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Started Mar 31, 2026, 10:01 AM UTC· resolved Mar 31, 2026, 10:23 AM UTC

1. investigating Mar 31, 2026, 10:01 AM UTC

   Issue: United States (US) - Small Carriers - Quality degradation Start Time: 2:07AM PDT - 3/31/26 End Time: / Summary: We currently experience quality degradation toward United States (US) - Small Carriers. SMS messages towards these operators may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01151346

2. resolved Mar 31, 2026, 10:23 AM UTC

   Issue: United States (US) - Small Carriers - Quality degradation Start Time: 2:07AM PDT - 3/31/26 End Time: 2:54AM PDT - 3/31/26 Summary: The quality issues toward United States (US) - Small Carriers have been resolved. SMS messages to these operators are now being delivered normally without delays. Telesign worked closely with carrier partners to resolve the issue. We apologize for any inconvenience caused and appreciate your patience during the service interruption. If you have any further questions, please contact [email protected]. SF 01151346

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Started Mar 29, 2026, 07:36 AM UTC· resolved Mar 30, 2026, 01:04 AM UTC

1. investigating Mar 29, 2026, 07:36 AM UTC

   Start Time: 00:31 AM PST- 03/29/26 End Time: Ongoing We received notification that Cellcom Israel Ltd. (425/02;15) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01150428

2. resolved Mar 30, 2026, 01:04 AM UTC

   Start Time: 00:31 AM PST- 03/29/26 End Time: 00:58 AM PST- 03/29/26 We received notification that the network issues previously reported by Cellcom Israel Ltd. (425/02;15) from Israel (IL) have been resolved. Cellcom Israel Ltd. (425/02;15) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01150428

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Started Mar 28, 2026, 09:42 AM UTC· resolved Mar 28, 2026, 11:14 AM UTC

1. investigating Mar 28, 2026, 09:42 AM UTC

   Start Time: 02:36 AM PST - 03/28/26 End Time: Ongoing We received notification that Nepal Mobile (Nepal Telecom) (429/01;03) from Nepal (NP) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01150237]

2. resolved Mar 28, 2026, 11:14 AM UTC

   Start Time: 02:36 AM PST - 03/28/26 End Time: 03:12 AM PST - 03/28/26 We received notification that the network issues previously reported by Nepal Mobile (Nepal Telecom) (429/01;03) from Nepal (NP) have been resolved. Nepal Mobile (Nepal Telecom) (429/01;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01150237

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Started Mar 28, 2026, 06:24 AM UTC· resolved Mar 28, 2026, 05:35 PM UTC

1. investigating Mar 28, 2026, 06:24 AM UTC

   Start Time: 23:20 PM PST - 03/27/26 End Time: Ongoing We received notification that Orange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01150206]

2. resolved Mar 28, 2026, 05:35 PM UTC

   This incident has been resolved.

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Started Mar 27, 2026, 06:05 PM UTC· resolved Mar 28, 2026, 12:27 AM UTC

No vendor updates were posted for this incident.

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Started Mar 27, 2026, 11:08 AM UTC· resolved Mar 27, 2026, 01:09 PM UTC

No vendor updates were posted for this incident.

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Started Mar 27, 2026, 10:14 AM UTC· resolved Mar 27, 2026, 03:36 PM UTC

No vendor updates were posted for this incident.

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Started Mar 27, 2026, 12:23 AM UTC· resolved Mar 27, 2026, 03:25 AM UTC

No vendor updates were posted for this incident.

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Started Mar 26, 2026, 09:04 PM UTC· resolved Mar 26, 2026, 11:04 PM UTC

No vendor updates were posted for this incident.

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Started Mar 26, 2026, 11:54 AM UTC· resolved Mar 26, 2026, 02:07 PM UTC

No vendor updates were posted for this incident.

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