DocuSign Outage History
DocuSign is up right nowPingoru has recorded 136 incidents for DocuSign: 133 in the last 12 months and 36 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 13 of 720 (2%) |
| May 2026 | 14 | 48 of 744 (6%) |
| June 2026 | 23 | 219 of 720 (30%) |
| July 2026 | 17 | 88 of 744 (12%) |
| August 2026 | 13 | 37 of 744 (5%) |
| September 2026 | 8 | 55 of 720 (8%) |
| October 2026 | 9 | 181 of 566 (32%) |
Incidents, newest first
Major February 3, 2026 A Subset of Customers May Experience Issues Accessing Insight Product (Incident 4256) 8h 4m Insight (NA.E), Insight (NA.W)
Started Feb 03, 2026, 02:01 PM UTC· resolved Feb 03, 2026, 10:05 PM UTC
- identified Feb 03, 2026, 02:01 PM UTC
A subset of customers may still be experiencing issues with accessing their Insight product after the maintenance window. Our engineering teams are actively engaged and in progress of remediation.
- identified Feb 03, 2026, 03:29 PM UTC
Our engineering teams are continuing efforts to restore functionality to affected customers.
- identified Feb 03, 2026, 05:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 03, 2026, 07:27 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 03, 2026, 10:05 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. A subset of customers may have experienced issues accessing Insight product from 2026-02-03 12:55 AM UTC until 2026-02-03 10:04 PM UTC.
Minor February 3, 2026 Customers may observe degradation (DIRCA-4253) 33m CLM (EU11), CLM (EU21), CLM (NA11)
Started Feb 03, 2026, 01:06 AM UTC· resolved Feb 03, 2026, 01:40 AM UTC
- investigating Feb 03, 2026, 01:06 AM UTC
We are currently investigating this issue.
- identified Feb 03, 2026, 01:12 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 03, 2026, 01:23 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 03, 2026, 01:28 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 03, 2026, 01:40 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced degradation from 2026-02-02 11:04 PM UTC until 2026-02-03 05:42 AM UTC.
Minor February 2, 2026 Customers may experience latency when attempting to load the admin console (DIRCA-4249) 51m eSignature (EU), eSignature (NA1), eSignature (NA2), eSignature (NA3) and 1 more
Started Feb 02, 2026, 04:15 PM UTC· resolved Feb 02, 2026, 05:07 PM UTC
- investigating Feb 02, 2026, 04:15 PM UTC
We are currently investigating the issue.
- monitoring Feb 02, 2026, 04:27 PM UTC
Performance has improved and we are monitoring.
- resolved Feb 02, 2026, 05:07 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or errors from 2026-02-02 3:00 PM UTC until 2026-02-02 4:00 PM UTC
Minor January 29, 2026 Users may experience issues with tabs being automatically deleted during envelope creation (DIRCA-4228) 25m eSignature (DEMO), eSignature (AU), eSignature (CA), eSignature (EU) and 7 more
Started Jan 29, 2026, 04:53 PM UTC· resolved Jan 29, 2026, 05:19 PM UTC
- identified Jan 29, 2026, 04:53 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 29, 2026, 04:59 PM UTC
Temporary Workaround Customers can switch back to the old User Interface by following these steps: Go to Admin Select Sending Settings Disable “New Sending Experience” Save changes
- monitoring Jan 29, 2026, 05:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 29, 2026, 05:19 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-01-29 03:32 AM UTC to 2026-01-29 05:04 PM UTC.
Minor January 29, 2026 Users may see an error when uploading a workflow in Maestro (DIRCA-4229) 48m eSignature (AU), eSignature (CA), eSignature (EU), eSignature (JP1) and 4 more
Started Jan 29, 2026, 04:34 PM UTC· resolved Jan 29, 2026, 05:22 PM UTC
- investigating Jan 29, 2026, 04:34 PM UTC
We are currently investigating the issue.
- investigating Jan 29, 2026, 04:42 PM UTC
We are continuing to investigate this issue.
- identified Jan 29, 2026, 05:05 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 29, 2026, 05:05 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 29, 2026, 05:22 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.
Minor January 26, 2026 NA1/NA2/NA3/NA4 Agreement Desk Customers may experience issues creating or viewing tickets (DIRCA-4204) 4m eSignature (NA1), eSignature (NA2), eSignature (NA3), eSignature (NA4)
Started Jan 26, 2026, 07:37 PM UTC· resolved Jan 26, 2026, 07:42 PM UTC
- investigating Jan 26, 2026, 07:37 PM UTC
We are investigating an issue impacting Agreement Desk in NA1 - NA4. Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service. We will share updates as more information becomes available.
- resolved Jan 26, 2026, 07:42 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been unable to create tickets and view newly created tickets from 2026-01-26 04:30 PM UTC until 2026-01-26 07:25 PM UTC
Minor January 22, 2026 Users may experience reporting data delays (DIRCA-4177) 2d CLM (NA21)
Started Jan 22, 2026, 11:31 PM UTC· resolved Jan 24, 2026, 11:55 PM UTC
- investigating Jan 22, 2026, 11:31 PM UTC
We are currently investigating this issue.
- identified Jan 23, 2026, 12:07 AM UTC
The issue has been identified and a fix is being scheduled.
- identified Jan 23, 2026, 02:07 AM UTC
We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.
- identified Jan 24, 2026, 09:20 PM UTC
We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.
- resolved Jan 24, 2026, 11:55 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced reporting data delays from 2026-01-18 03:00 PM UTC until 2026-01-24 10:33 AM UTC.
Minor January 21, 2026 CLM NA11 Customers may experience issues with reports and exports timing out (DIRCA-4166) 1h 35m CLM (NA11)
Started Jan 21, 2026, 06:28 PM UTC· resolved Jan 21, 2026, 08:04 PM UTC
- identified Jan 21, 2026, 06:28 PM UTC
Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution
- resolved Jan 21, 2026, 08:04 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced timeouts running reports or exports from 2026-01-21 12:30 PM UTC until 2026-01-21 7:40 PM UTC.
Minor January 21, 2026 CLM NA11 Customers may experience latency (DIRCA-4165) 2h 10m CLM (NA11)
Started Jan 21, 2026, 05:49 PM UTC· resolved Jan 21, 2026, 08:00 PM UTC
- investigating Jan 21, 2026, 05:49 PM UTC
We are currently investigating this issue.
- investigating Jan 21, 2026, 06:09 PM UTC
We are continuing to investigate this issue.
- investigating Jan 21, 2026, 06:37 PM UTC
We continue to investigate. The latency is intermittent.
- identified Jan 21, 2026, 07:17 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 21, 2026, 08:00 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.
Minor January 20, 2026 NA4 PROD eSign: Users may experience latency or errors when navigating the site (DIRCA-4154) 59m eSignature (NA4)
Started Jan 20, 2026, 05:00 PM UTC· resolved Jan 20, 2026, 06:00 PM UTC
- investigating Jan 20, 2026, 05:03 PM UTC
Users may experience throttling errors and/or rejected requests on their accounts.
- investigating Jan 20, 2026, 05:43 PM UTC
We are continuing to investigate this issue.
- investigating Jan 20, 2026, 05:47 PM UTC
We are continuing to investigate this issue.
- resolved Jan 20, 2026, 06:00 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or errors from 2026-01-20 5:00 PM UTC until 2026-01-20 6:00 PM UTC.
Minor January 15, 2026 Delays or Timeouts with Document Preview and Saving of New Documents (DIRCA-4135) 36m CLM (NA11)
Started Jan 15, 2026, 07:15 PM UTC· resolved Jan 15, 2026, 07:52 PM UTC
- identified Jan 15, 2026, 07:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 15, 2026, 07:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2026, 07:52 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or errors from 2026-1-15 04:24 PM UTC until 2026-1-15 7:30 PM UTC.
Notice January 15, 2026 Failures Sending SMS Notifications to Japan Recipients (DIRCA-4145) –
Started Jan 15, 2026, 01:00 AM UTC· resolved Jan 15, 2026, 01:00 AM UTC
- resolved Jan 15, 2026, 01:00 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced a failure to deliver SMS notifications to Japanese cell phone recipients (due to a telecom outage) from 2026-01-15 12:42:18 AM UTC until 2026-1-16 11:16:00 AM UTC.
Minor January 8, 2026 Some customers may experience workflow failures (DIRCA-4101) 35m CLM (EU11), CLM (EU21), CLM (NA11), CLM (NA21) and 1 more
Started Jan 08, 2026, 06:41 PM UTC· resolved Jan 08, 2026, 07:17 PM UTC
- identified Jan 08, 2026, 06:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 08, 2026, 06:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 08, 2026, 07:17 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced workflow failures from 2026-01-05 08:00 PM UTC until 2026-01-08 07:00 PM UTC.
Minor January 7, 2026 Some customers may be unable to switch accounts within the eSign (DIRCA-4105) –
Started Jan 07, 2026, 07:45 PM UTC· resolved Jan 07, 2026, 07:45 PM UTC
- resolved Jan 07, 2026, 07:45 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-01-07 07:45 PM UTC until 2026-01-08 01:32 PM UTC
Notice December 9, 2025 Customers may be unable to make purchases, upgrades, or cancel subscriptions (DIRCA-3945) 57m
Started Dec 09, 2025, 07:14 PM UTC· resolved Dec 09, 2025, 08:11 PM UTC
- investigating Dec 09, 2025, 07:14 PM UTC
We are currently investigating this issue.
- identified Dec 09, 2025, 07:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 09, 2025, 07:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 09, 2025, 08:11 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been unable to make purchases, upgrades, or cancel subscriptions from 2025-12-08 09:30 PM UTC until 2025-12-09 07:30 PM UTC.
Major December 8, 2025 Customers may experience latency or failures when signing in NA1 (DIRCA-3937) 1h 15m eSignature (NA1)
Started Dec 08, 2025, 11:22 AM UTC· resolved Dec 08, 2025, 12:38 PM UTC
- investigating Dec 08, 2025, 11:22 AM UTC
We are currently investigating this issue.
- monitoring Dec 08, 2025, 11:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 08, 2025, 12:38 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or failures when signing in NA1 from 2025-12-08 09:41 AM UTC until 2025-12-08 11:45 AM UTC.
Minor December 4, 2025 Some CLM NA21 customers may experience latency and timeouts when logging in, browsing documents, or performing workflow tasks (DIRCA-3921) 4m CLM (NA21)
Started Dec 04, 2025, 12:46 AM UTC· resolved Dec 04, 2025, 12:51 AM UTC
- investigating Dec 04, 2025, 12:46 AM UTC
We are currently investigating this issue.
- resolved Dec 04, 2025, 12:51 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2025-12-03 11:51 PM UTC until 2025-12-04 12:10 AM UTC.
Minor December 3, 2025 Some customers may experience failures trying to create or update expressions that use XML (DIRCA-3916) 1h 25m CLM (EU21), CLM (NA11), CLM (NA21)
Started Dec 03, 2025, 08:54 PM UTC· resolved Dec 03, 2025, 10:19 PM UTC
- investigating Dec 03, 2025, 08:54 PM UTC
We are currently investigating this issue.
- identified Dec 03, 2025, 09:07 PM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 03, 2025, 09:38 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 03, 2025, 10:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 03, 2025, 10:19 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2025-12-03 18:58 PM UTC until 2025-12-03 21:48 UTC.
Minor December 3, 2025 Some users may encounter unsuccessful document uploads, version updates or other intermittent errors. (DIRCA-3912) 5h 47m CLM (EU21), CLM (NA11), CLM (NA21), CLM (US13) and 1 more
Started Dec 03, 2025, 04:59 PM UTC· resolved Dec 03, 2025, 10:47 PM UTC
- investigating Dec 03, 2025, 04:59 PM UTC
We are currently investigating this issue.
- identified Dec 03, 2025, 05:21 PM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 03, 2025, 06:21 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 03, 2025, 06:33 PM UTC
New documents are unaffected. A small subset of documents created during the window are unable to be updated. We are working on a fix for the subset of documents
- identified Dec 03, 2025, 07:11 PM UTC
A fix is being rolled out now
- identified Dec 03, 2025, 09:24 PM UTC
We are continuing to roll out the fix for this issue.
- resolved Dec 03, 2025, 10:47 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2025-12-03 02:53 PM UTC until 2025-12-03 10:23 PM UTC.
Major November 26, 2025 Latency and intermittent errors in the DEMO environment (DIRCA-3878) 1h 6m DEMO
Started Nov 26, 2025, 12:04 AM UTC· resolved Nov 26, 2025, 01:10 AM UTC
- investigating Nov 26, 2025, 12:04 AM UTC
We are currently investigating this issue.
- identified Nov 26, 2025, 12:33 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 26, 2025, 12:46 AM UTC
The cloud provider Microsoft Azure experienced an outage affecting this environment. The issue has cleared at this time and we are monitoring
- monitoring Nov 26, 2025, 12:46 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 26, 2025, 01:10 AM UTC
This incident has been resolved.
Minor November 19, 2025 Delays in Email Notifications (DIRCA-3834) 19h 25m EU
Started Nov 19, 2025, 11:17 PM UTC· resolved Nov 20, 2025, 06:43 PM UTC
- investigating Nov 19, 2025, 11:17 PM UTC
Customers may be experiencing delays with receiving Email notifications, these notifications will eventually process but our engineering teams are currently engaged and are investigating this delay.
- resolved Nov 20, 2025, 06:43 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced delays with receiving email notifications from 2025-11-07 04:00 AM UTC until 2025-11-20 06:30 AM UTC.
Minor November 19, 2025 Unable to Preview Documents in Navigator (DIRCA-3837) 2h 12m NA1, NA2, NA3, NA4
Started Nov 19, 2025, 09:19 PM UTC· resolved Nov 19, 2025, 11:32 PM UTC
- investigating Nov 19, 2025, 09:19 PM UTC
Customers may be unable to preview documents using the Navigator product. Engineering teams are currently triaging this issue in order to restore this functionality.
- identified Nov 19, 2025, 09:27 PM UTC
Engineers have identified a potential fix and are currently prepping this for release.
- identified Nov 19, 2025, 10:21 PM UTC
Engineering teams have implemented a fix and are currently reviewing our telemetry to ensure mitigation.
- identified Nov 19, 2025, 10:28 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 19, 2025, 11:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2025, 11:32 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been unable to preview or download documents in Navigator from 2025-11-19 08:00 PM UTC until 2025-11-19 11:28 PM UTC.
Minor November 18, 2025 Envelope Access Issues (DIRCA-3819) 34m EU
Started Nov 18, 2025, 08:42 PM UTC· resolved Nov 18, 2025, 09:17 PM UTC
- identified Nov 18, 2025, 08:42 PM UTC
We are currently investigating an issue where a small subset of EU customers cannot access sent envelopes or are receiving errors. Our team has identified the cause and is working on a fix.
- monitoring Nov 18, 2025, 09:01 PM UTC
A fix has been implemented and we are now monitoring the results.
- resolved Nov 18, 2025, 09:17 PM UTC
The fix that our engineering team implemented was successful and all errors have now cleared.
Minor November 13, 2025 Login Failures When Accessing CLM via Third Party Integration (DIRCA-3780) –
Started Nov 13, 2025, 01:57 AM UTC· resolved Nov 13, 2025, 01:57 AM UTC
- resolved Nov 13, 2025, 02:02 AM UTC
Users attempting to access NA21, EU11 or EU21 using a CLM.CM account through the Salesforce or other third party integration may encounter an error on login after being redirected from Salesforce. The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been impacted from 2025-11-11 03:31 AM UTC until 2025-11-13 01:47 AM UTC.
Minor November 12, 2025 Some CLM NA11 customers may experience issues attempting to login through web or authenticate with the API. Users with a previous successful login should not be impacted (DIRCA-3783) –
Started Nov 12, 2025, 09:32 PM UTC· resolved Nov 12, 2025, 09:32 PM UTC
- resolved Nov 12, 2025, 10:02 PM UTC
Some CLM NA11 customers may have experienced issues attempting to login through web or authenticate with the API. Users with a previous successful login should not have been impacted. The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been impacted from 2025-11-12 21:32 UTC until 2025-11-12 21:41 UTC.