DocuSign incident

Failures Sending SMS Notifications to Japan Recipients (DIRCA-4145)

Notice Resolved View vendor source →

DocuSign experienced a notice incident on January 30, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 06:56 PM UTC
Resolved
Jan 15, 2026, 01:00 AM UTC
Duration
—
Detected by Pingoru
Jan 30, 2026, 06:56 PM UTC

Update timeline

  1. resolved Jan 30, 2026, 06:56 PM UTC

    Some customers experienced a failure to deliver SMS notifications to Japanese cell phone recipients due to a telecom outage. Customers may have experienced errors from 2026-01-15 12:42:18 AM UTC to 2026-1-16 11:16:00 AM UTC.