DocuSign incident
Failures Sending SMS Notifications to Japan Recipients (DIRCA-4145)
Resolved on January 15, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced a failure to deliver SMS notifications to Japanese cell phone recipients (due to a telecom outage) from 2026-01-15 12:42:18 AM UTC until 2026-1-16 11:16:00 AM UTC.
Update timeline
- resolved Jan 15, 2026, 01:00 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced a failure to deliver SMS notifications to Japanese cell phone recipients (due to a telecom outage) from 2026-01-15 12:42:18 AM UTC until 2026-1-16 11:16:00 AM UTC.
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