DocuSign incident

CLM NA11 Customers may experience issues with reports and exports timing out (DIRCA-4166)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on January 21, 2026 affecting NA11, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 06:28 PM UTC
Resolved
Jan 21, 2026, 08:04 PM UTC
Duration
1h 35m
Detected by Pingoru
Jan 21, 2026, 06:28 PM UTC

Affected components

NA11

Update timeline

  1. identified Jan 21, 2026, 06:28 PM UTC

    Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution

  2. resolved Jan 21, 2026, 08:04 PM UTC

    This incident has been resolved. Customers should no longer be experiencing timeouts running reports or exports.