DocuSign incident

CLM NA11 Customers may experience issues with reports and exports timing out (DIRCA-4166)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on January 21, 2026 affecting CLM (NA11), lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 06:28 PM UTC
Resolved
Jan 21, 2026, 08:04 PM UTC
Duration
1h 35m
Detected by Pingoru
Jan 21, 2026, 06:28 PM UTC

Affected components

CLM (NA11)

Update timeline

  1. identified Jan 21, 2026, 06:28 PM UTC

    Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution

  2. resolved Jan 21, 2026, 08:04 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced timeouts running reports or exports from 2026-01-21 12:30 PM UTC until 2026-01-21 7:40 PM UTC.