DocuSign incident

A Subset of Customers May Experience Issues Accessing Insight Product (Incident 4256)

Major Resolved View vendor source →

DocuSign experienced a major incident on February 3, 2026 affecting North America West and North America East, lasting 8h 4m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2026, 02:01 PM UTC
Resolved
Feb 03, 2026, 10:05 PM UTC
Duration
8h 4m
Detected by Pingoru
Feb 03, 2026, 02:01 PM UTC

Affected components

North America WestNorth America East

Update timeline

  1. identified Feb 03, 2026, 02:01 PM UTC

    A subset of customers may still be experiencing issues with accessing their Insight product after the maintenance window. Our engineering teams are actively engaged and in progress of remediation.

  2. identified Feb 03, 2026, 03:29 PM UTC

    Our engineering teams are continuing efforts to restore functionality to affected customers.

  3. identified Feb 03, 2026, 05:25 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Feb 03, 2026, 07:27 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Feb 03, 2026, 10:05 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. A subset of customers may have experienced issues accessing Insight product from 2026-02-03 12:55 AM UTC until 2026-02-03 10:04 PM UTC.