DocuSign incident

Customers may observe degradation (DIRCA-4253)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on February 3, 2026 affecting CLM (EU11) and CLM (EU21) and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2026, 01:06 AM UTC
Resolved
Feb 03, 2026, 01:40 AM UTC
Duration
33m
Detected by Pingoru
Feb 03, 2026, 01:06 AM UTC

Affected components

CLM (EU11)CLM (EU21)CLM (NA11)

Update timeline

  1. investigating Feb 03, 2026, 01:06 AM UTC

    We are currently investigating this issue.

  2. identified Feb 03, 2026, 01:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 03, 2026, 01:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 03, 2026, 01:28 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 03, 2026, 01:40 AM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced degradation from 2026-02-02 11:04 PM UTC until 2026-02-03 05:42 AM UTC.