DocuSign incident

Users may experience issues with tabs being automatically deleted during envelope creation (DIRCA-4228)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on January 29, 2026 affecting eSignature (DEMO) and eSignature (AU) and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 04:53 PM UTC
Resolved
Jan 29, 2026, 05:19 PM UTC
Duration
25m
Detected by Pingoru
Jan 29, 2026, 04:53 PM UTC

Affected components

eSignature (DEMO)eSignature (AU)eSignature (CA)eSignature (EU)eSignature (JP1)eSignature (NA1)eSignature (NA2)eSignature (NA3)eSignature (NA4)eSignature (USFED)

Update timeline

  1. identified Jan 29, 2026, 04:53 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jan 29, 2026, 04:59 PM UTC

    Temporary Workaround Customers can switch back to the old User Interface by following these steps: Go to Admin Select Sending Settings Disable “New Sending Experience” Save changes

  3. monitoring Jan 29, 2026, 05:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 29, 2026, 05:19 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-01-29 03:32 AM UTC to 2026-01-29 05:04 PM UTC.