DocuSign incident

Some customers may experience workflow failures (DIRCA-4101)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on January 8, 2026 affecting CLM (EU11) and CLM (EU21) and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2026, 06:41 PM UTC
Resolved
Jan 08, 2026, 07:17 PM UTC
Duration
35m
Detected by Pingoru
Jan 08, 2026, 06:41 PM UTC

Affected components

CLM (EU11)CLM (EU21)CLM (NA11)CLM (NA21)CLM (US11)

Update timeline

  1. identified Jan 08, 2026, 06:41 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 08, 2026, 06:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 08, 2026, 07:17 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced workflow failures from 2026-01-05 08:00 PM UTC until 2026-01-08 07:00 PM UTC.