DocuSign incident

A subset of CLM customers may experience workflow failures (DIRCA-4101)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on January 8, 2026 affecting NA11 and NA21 and 1 more component, lasting 5d 21h. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2026, 10:52 PM UTC
Resolved
Jan 14, 2026, 08:30 PM UTC
Duration
5d 21h
Detected by Pingoru
Jan 08, 2026, 10:52 PM UTC

Affected components

NA11NA21US11US12EU11EU21US13

Update timeline

  1. identified Jan 08, 2026, 10:52 PM UTC

    A subset of CLM customers may experience workflow failures. The issue has been identified and a fix is being implemented.

  2. identified Jan 09, 2026, 02:05 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 09, 2026, 04:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 09, 2026, 07:33 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jan 09, 2026, 10:53 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jan 10, 2026, 04:55 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Jan 10, 2026, 07:33 PM UTC

    We are continuing to monitor the fix for any further issues.

  8. resolved Jan 14, 2026, 08:30 PM UTC

    This incident has been resolved.