DocuSign incident

Users may experience reporting data delays (DIRCA-4177)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on January 22, 2026 affecting NA21, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 11:31 PM UTC
Resolved
Jan 24, 2026, 11:55 PM UTC
Duration
2d
Detected by Pingoru
Jan 22, 2026, 11:31 PM UTC

Affected components

NA21

Update timeline

  1. investigating Jan 22, 2026, 11:31 PM UTC

    We are currently investigating this issue.

  2. identified Jan 23, 2026, 12:07 AM UTC

    The issue has been identified and a fix is being scheduled.

  3. identified Jan 23, 2026, 02:07 AM UTC

    We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.

  4. identified Jan 24, 2026, 09:20 PM UTC

    We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.

  5. resolved Jan 24, 2026, 11:55 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Users may have experienced reporting data delays.