DocuSign incident

Latency and intermittent errors in the DEMO environment (DIRCA-3878)

Major Resolved View vendor source →

DocuSign experienced a major incident on November 26, 2025 affecting DEMO, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 12:04 AM UTC
Resolved
Nov 26, 2025, 01:10 AM UTC
Duration
1h 6m
Detected by Pingoru
Nov 26, 2025, 12:04 AM UTC

Affected components

DEMO

Update timeline

  1. investigating Nov 26, 2025, 12:04 AM UTC

    We are currently investigating this issue.

  2. identified Nov 26, 2025, 12:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 26, 2025, 12:46 AM UTC

    The cloud provider Microsoft Azure experienced an outage affecting this environment. The issue has cleared at this time and we are monitoring

  4. monitoring Nov 26, 2025, 12:46 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 26, 2025, 01:10 AM UTC

    This incident has been resolved.