DocuSign incident

Some customers may be unable to switch accounts within the eSign (DIRCA-4105)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on January 13, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 06:34 PM UTC
Resolved
Jan 07, 2026, 07:45 PM UTC
Duration
—
Detected by Pingoru
Jan 13, 2026, 06:34 PM UTC

Update timeline

  1. resolved Jan 13, 2026, 06:34 PM UTC

    NA1, NA2, NA3, AU, EU, JP, CA eSign Prod: Some customers may have experienced issue switching accounts within the eSign. Impacted duration from 2026-01-07 07:45 PM UTC to 2026-01-08 01:32 PM UTC