DocuSign incident

NA1/NA2/NA3/NA4 Agreement Desk Customers may experience issues creating or viewing tickets (DIRCA-4204)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on January 26, 2026 affecting NA1 and NA2 and 1 more component, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 07:37 PM UTC
Resolved
Jan 26, 2026, 07:42 PM UTC
Duration
5m
Detected by Pingoru
Jan 26, 2026, 07:37 PM UTC

Affected components

NA1NA2NA3NA4

Update timeline

  1. investigating Jan 26, 2026, 07:37 PM UTC

    We are investigating an issue impacting Agreement Desk in NA1 - NA4. Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service. We will share updates as more information becomes available.

  2. resolved Jan 26, 2026, 07:42 PM UTC

    The issue impacting Agreement Desk has been resolved, and normal service has been restored. Customers should now be able to create tickets and view newly created tickets and recent updates as expected.