DocuSign incident

CLM NA11 Customers may experience latency (DIRCA-4165)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on January 21, 2026 affecting NA11, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 05:49 PM UTC
Resolved
Jan 21, 2026, 08:00 PM UTC
Duration
2h 10m
Detected by Pingoru
Jan 21, 2026, 05:49 PM UTC

Affected components

NA11

Update timeline

  1. investigating Jan 21, 2026, 05:49 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 21, 2026, 06:09 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 21, 2026, 06:37 PM UTC

    We continue to investigate. The latency is intermittent.

  4. identified Jan 21, 2026, 07:17 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Jan 21, 2026, 08:00 PM UTC

    This incident has been resolved. Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.