DocuSign incident

CLM NA11 Customers may experience latency (DIRCA-4165)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on January 21, 2026 affecting CLM (NA11), lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 05:49 PM UTC
Resolved
Jan 21, 2026, 08:00 PM UTC
Duration
2h 10m
Detected by Pingoru
Jan 21, 2026, 05:49 PM UTC

Affected components

CLM (NA11)

Update timeline

  1. investigating Jan 21, 2026, 05:49 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 21, 2026, 06:09 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 21, 2026, 06:37 PM UTC

    We continue to investigate. The latency is intermittent.

  4. identified Jan 21, 2026, 07:17 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Jan 21, 2026, 08:00 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.