DocuSign incident

Unable to Preview Documents in Navigator (DIRCA-3837)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on November 19, 2025 affecting NA1 and NA2 and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 09:19 PM UTC
Resolved
Nov 19, 2025, 11:32 PM UTC
Duration
2h 12m
Detected by Pingoru
Nov 19, 2025, 09:19 PM UTC

Affected components

NA1NA2NA3NA4

Update timeline

  1. investigating Nov 19, 2025, 09:19 PM UTC

    Customers may be unable to preview documents using the Navigator product. Engineering teams are currently triaging this issue in order to restore this functionality.

  2. identified Nov 19, 2025, 09:27 PM UTC

    Engineers have identified a potential fix and are currently prepping this for release.

  3. identified Nov 19, 2025, 10:21 PM UTC

    Engineering teams have implemented a fix and are currently reviewing our telemetry to ensure mitigation.

  4. identified Nov 19, 2025, 10:28 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Nov 19, 2025, 11:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 19, 2025, 11:32 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been unable to preview or download documents in Navigator from 2025-11-19 08:00 PM UTC until 2025-11-19 11:28 PM UTC.