DocuSign incident

Delays or Timeouts with Document Preview and Saving of New Documents (DIRCA-4135)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on January 15, 2026 affecting NA11, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 07:15 PM UTC
Resolved
Jan 15, 2026, 07:52 PM UTC
Duration
36m
Detected by Pingoru
Jan 15, 2026, 07:15 PM UTC

Affected components

NA11

Update timeline

  1. identified Jan 15, 2026, 07:15 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 15, 2026, 07:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2026, 07:52 PM UTC

    This incident has been resolved. Customers may have experienced latency or errors from 2026-1-15 04:24 PM UTC until 2026-1-15 7:30 PM UTC.