DocuSign incident

Customers may experience latency or failures when signing in NA1 (DIRCA-3937)

Major Resolved View vendor source →

DocuSign experienced a major incident on December 8, 2025 affecting eSignature (NA1), lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2025, 11:22 AM UTC
Resolved
Dec 08, 2025, 12:38 PM UTC
Duration
1h 15m
Detected by Pingoru
Dec 08, 2025, 11:22 AM UTC

Affected components

eSignature (NA1)

Update timeline

  1. investigating Dec 08, 2025, 11:22 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 08, 2025, 11:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 08, 2025, 12:38 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or failures when signing in NA1 from 2025-12-08 09:41 AM UTC until 2025-12-08 11:45 AM UTC.