DocuSign incident

Some customers may experience failures trying to create or update expressions that use XML (DIRCA-3916)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on December 3, 2025 affecting NA11 and NA21 and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 08:54 PM UTC
Resolved
Dec 03, 2025, 10:19 PM UTC
Duration
1h 25m
Detected by Pingoru
Dec 03, 2025, 08:54 PM UTC

Affected components

NA11NA21EU21

Update timeline

  1. investigating Dec 03, 2025, 08:54 PM UTC

    We are currently investigating this issue.

  2. identified Dec 03, 2025, 09:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 03, 2025, 09:38 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Dec 03, 2025, 10:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 03, 2025, 10:19 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2025-12-03 18:58 PM UTC until 2025-12-03 21:48 UTC.