DocuSign incident

NA4 PROD eSign: Users may experience latency or errors when navigating the site (DIRCA-4154)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on January 20, 2026 affecting eSignature (NA4), lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 05:00 PM UTC
Resolved
Jan 20, 2026, 06:00 PM UTC
Duration
59m
Detected by Pingoru
Jan 20, 2026, 05:00 PM UTC

Affected components

eSignature (NA4)

Update timeline

  1. investigating Jan 20, 2026, 05:03 PM UTC

    Users may experience throttling errors and/or rejected requests on their accounts.

  2. investigating Jan 20, 2026, 05:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 20, 2026, 05:47 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jan 20, 2026, 06:00 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or errors from 2026-01-20 5:00 PM UTC until 2026-01-20 6:00 PM UTC.