DocuSign Outage History
DocuSign is up right nowPingoru has recorded 136 incidents for DocuSign: 133 in the last 12 months and 36 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 13 of 720 (2%) |
| May 2026 | 14 | 48 of 744 (6%) |
| June 2026 | 23 | 219 of 720 (30%) |
| July 2026 | 17 | 88 of 744 (12%) |
| August 2026 | 13 | 37 of 744 (5%) |
| September 2026 | 8 | 55 of 720 (8%) |
| October 2026 | 9 | 181 of 569 (32%) |
Incidents, newest first
Minor November 10, 2025 Some users may encounter errors when using Docusign Monitor & Reports dashboard (DIRCA-3757) 14h 56m NA1, NA2, NA3, NA4 and 4 more
Started Nov 10, 2025, 03:50 AM UTC· resolved Nov 10, 2025, 06:46 PM UTC
- identified Nov 10, 2025, 03:50 AM UTC
The issue has been identified and we are implementing a fix.
- identified Nov 10, 2025, 05:37 AM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 10, 2025, 06:46 PM UTC
This incident has been resolved.
Minor November 6, 2025 Some customers may be unable to switch accounts within the eSign web application or switch to CLM from the eSign web application (DIRCA-3739) 3h 34m NA4, EU
Started Nov 06, 2025, 11:36 AM UTC· resolved Nov 06, 2025, 03:10 PM UTC
- investigating Nov 06, 2025, 11:36 AM UTC
We are currently investigating the issue
- monitoring Nov 06, 2025, 02:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2025, 03:10 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Minor November 6, 2025 Some customers may experience workflow failures (DIRCA-3737) 40m NA11, NA21, US11, US12 and 2 more
Started Nov 06, 2025, 01:27 AM UTC· resolved Nov 06, 2025, 02:07 AM UTC
- investigating Nov 06, 2025, 01:27 AM UTC
We are currently investigating this issue.
- identified Nov 06, 2025, 01:37 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 06, 2025, 01:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2025, 02:07 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced workflow failures from 2025-11-06 00:00 AM UTC until 2025-11-06 02:03 AM UTC.
Minor November 3, 2025 Some customers may experience login failures (DIRCA-3272) 28m DEMO S1
Started Nov 03, 2025, 10:37 PM UTC· resolved Nov 03, 2025, 11:06 PM UTC
- investigating Nov 03, 2025, 10:37 PM UTC
We are currently investigating this issue.
- identified Nov 03, 2025, 10:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 03, 2025, 11:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 03, 2025, 11:06 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced login failures from 2025-11-03 21:56 PM UTC until 2025-11-03 23:00 PM UTC.
Critical October 29, 2025 Rooms, Workspaces, and all Docusign add-ins available on Microsoft AppSource are currently unavailable due to an Azure outage (DIRCA-3689) 5h 31m DEMO, PROD, East US 2
Started Oct 29, 2025, 04:18 PM UTC· resolved Oct 29, 2025, 09:50 PM UTC
- identified Oct 29, 2025, 04:18 PM UTC
Customers will be unable to access Rooms, Workspaces, and all Docusign add-ins available on Microsoft AppSource due to a Microsoft Azure outage
- identified Oct 29, 2025, 05:10 PM UTC
We are continuing to work with Microsoft
- identified Oct 29, 2025, 05:36 PM UTC
Microsoft is working to rollback a change in their environment
- identified Oct 29, 2025, 06:39 PM UTC
Microsoft continues to work on rolling back their changes in the environment
- identified Oct 29, 2025, 07:15 PM UTC
Microsoft reports some recovery being seen and also continues to work on completing their change roll back
- identified Oct 29, 2025, 07:49 PM UTC
Microsoft reports they are starting to see recovery on some products, however Rooms, Workspaces, and add-ins remain inaccessible for our customers. Microsoft reports a 2-4 hour window for full recovery. We continue to investigate alternative strategies
- monitoring Oct 29, 2025, 08:32 PM UTC
As Microsoft improves available capacity, we are starting to see intermittent success for customers utilizing Rooms and Workspaces. Plugins are starting to succeed as well.
- monitoring Oct 29, 2025, 09:11 PM UTC
Rooms and Workspaces are now operating within normal expectations. We are monitoring improved plugin performance
- resolved Oct 29, 2025, 09:50 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2025-10-29 03:45 PM UTC to 2025-10-29 11:42 PM UTC.
- postmortem Oct 31, 2025, 03:11 AM UTC
# RCA for Rooms, Workspaces, and Docusign Microsoft Plugins Service Disruption on October 29, 2025 ## Impact Summary: Docusign customers were unable to access Rooms, Workspaces, or Docusign Microsoft plugins between 03:45 PM UTC and 11:42 PM UTC on October 29, 2025 ## Cause: Docusign utilizes Microsoft’s Azure Front Door service to provide access to Rooms, Workspaces, and Microsoft plugins. On October 29, an outage impacting Microsoft services affected our ability to serve traffic to some customers. Microsoft has confirmed the issue was caused by an unintended configuration change in Azure, which led to disruptions across multiple services, including Azure Front Door. ## Resolution: Microsoft reverted the update and finished restoring server capacity on October 30 at 00:05 UTC, at which point Docusign customers could again access the Rooms, Workspaces and Microsoft plug-ins. Further details from Microsoft regarding this issue can be found at https://azure.status.microsoft/status/history/?trackingId=YKYN-BWZ \(Tracking ID: YKYN-BWZ\).
Minor October 23, 2025 NA21 CLM: Some customers may experience high latency and/or failures related to core features which include browsing folders, previewing documents, uploading or downloading documents, generating documents or executing workflows 18m NA21
Started Oct 23, 2025, 11:01 PM UTC· resolved Oct 23, 2025, 11:20 PM UTC
- investigating Oct 23, 2025, 11:01 PM UTC
We are currently investigating this issue.
- resolved Oct 23, 2025, 11:20 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2025-10-23 10:36 PM UTC to 2025-10-23 11:00 PM UTC.
Major October 23, 2025 Some users may experience intermittent signing and rest api timeouts in eSign Demo (DIRCA-3651) – DEMO
Started Oct 23, 2025, 12:35 AM UTC· resolved Oct 23, 2025, 12:35 AM UTC
- investigating Oct 22, 2025, 11:55 PM UTC
We are currently investigating this issue.
- investigating Oct 23, 2025, 12:26 AM UTC
We are continuing to investigate this issue.
- resolved Oct 23, 2025, 12:35 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some users may have not been able to log in to eSign Demo from 2025-10-22 17:22 PM UTC until 2025-10-23 00:34 AM UTC.
Minor October 21, 2025 Some eSign Demo customers may experience high latency related to core features which includes sending and signing documents (DIRCA-3634) 13m DEMO
Started Oct 21, 2025, 01:26 AM UTC· resolved Oct 21, 2025, 01:40 AM UTC
- investigating Oct 21, 2025, 01:26 AM UTC
We are currently investigating this issue.
- identified Oct 21, 2025, 01:27 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 21, 2025, 01:40 AM UTC
The incident has been resolved. eSign Demo customers should no longer be experiencing latency related to core features. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2025-10-21 12:34 AM UTC until 2025-10-21 1:33 AM UTC.