DocuSign incident

Some CLM NA11 customers may experience issues attempting to login through web or authenticate with the API. Users with a previous successful login should not be impacted (DIRCA-3783)

Resolved on November 12, 2025.

resolved Nov 12, 2025, 10:02 PM UTC

Some CLM NA11 customers may have experienced issues attempting to login through web or authenticate with the API. Users with a previous successful login should not have been impacted. The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been impacted from 2025-11-12 21:32 UTC until 2025-11-12 21:41 UTC.

Started: Nov 12, 2025, 09:32 PM UTC
Resolved: Nov 12, 2025, 09:32 PM UTC
Duration: –
Detected by Pingoru: Nov 12, 2025, 09:32 PM UTC

Update timeline

resolved Nov 12, 2025, 10:02 PM UTC

Some CLM NA11 customers may have experienced issues attempting to login through web or authenticate with the API. Users with a previous successful login should not have been impacted. The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been impacted from 2025-11-12 21:32 UTC until 2025-11-12 21:41 UTC.

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