DocuSign incident

Customers may be unable to make purchases, upgrades, or cancel subscriptions (DIRCA-3945)

Notice Resolved View vendor source →

DocuSign experienced a notice incident on December 9, 2025, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 07:14 PM UTC
Resolved
Dec 09, 2025, 08:11 PM UTC
Duration
57m
Detected by Pingoru
Dec 09, 2025, 07:14 PM UTC

Update timeline

  1. investigating Dec 09, 2025, 07:14 PM UTC

    We are currently investigating this issue.

  2. identified Dec 09, 2025, 07:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 09, 2025, 07:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 09, 2025, 08:11 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been unable to make purchases, upgrades, or cancel subscriptions from 2025-12-08 09:30 PM UTC until 2025-12-09 07:30 PM UTC.