DocuSign incident
Login Failures When Accessing CLM via Third Party Integration (DIRCA-3780)
Resolved on November 13, 2025.
Users attempting to access NA21, EU11 or EU21 using a CLM.CM account through the Salesforce or other third party integration may encounter an error on login after being redirected from Salesforce. The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been impacted from 2025-11-11 03:31 AM UTC until 2025-11-13 01:47 AM UTC.
Update timeline
- resolved Nov 13, 2025, 02:02 AM UTC
Users attempting to access NA21, EU11 or EU21 using a CLM.CM account through the Salesforce or other third party integration may encounter an error on login after being redirected from Salesforce. The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been impacted from 2025-11-11 03:31 AM UTC until 2025-11-13 01:47 AM UTC.
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