DocuSign incident

Customers may experience latency when attempting to load the admin console (DIRCA-4249)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on February 2, 2026 affecting eSignature (EU) and eSignature (NA1) and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 04:15 PM UTC
Resolved
Feb 02, 2026, 05:07 PM UTC
Duration
51m
Detected by Pingoru
Feb 02, 2026, 04:15 PM UTC

Affected components

eSignature (EU)eSignature (NA1)eSignature (NA2)eSignature (NA3)eSignature (NA4)

Update timeline

  1. investigating Feb 02, 2026, 04:15 PM UTC

    We are currently investigating the issue.

  2. monitoring Feb 02, 2026, 04:27 PM UTC

    Performance has improved and we are monitoring.

  3. resolved Feb 02, 2026, 05:07 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or errors from 2026-02-02 3:00 PM UTC until 2026-02-02 4:00 PM UTC