DocuSign incident

Some CLM NA21 customers may experience latency and timeouts when logging in, browsing documents, or performing workflow tasks (DIRCA-3921)

Resolved after 4 minutes, affecting CLM (NA21), on December 4, 2025.

resolved Dec 04, 2025, 12:51 AM UTC

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2025-12-03 11:51 PM UTC until 2025-12-04 12:10 AM UTC.

Started
Dec 04, 2025, 12:46 AM UTC
Resolved
Dec 04, 2025, 12:51 AM UTC
Duration
4m
Detected by Pingoru
Dec 04, 2025, 12:46 AM UTC

Affected components

CLM (NA21)

Update timeline

  1. investigating Dec 04, 2025, 12:46 AM UTC

    We are currently investigating this issue.

  2. resolved Dec 04, 2025, 12:51 AM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2025-12-03 11:51 PM UTC until 2025-12-04 12:10 AM UTC.

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