DocuSign experienced a minor incident on November 19, 2025 affecting EU, lasting 19h 25m. The incident has been resolved; the full update timeline is below.
Affected components
EU
Update timeline
- investigating Nov 19, 2025, 11:17 PM UTC
Customers may be experiencing delays with receiving Email notifications, these notifications will eventually process but our engineering teams are currently engaged and are investigating this delay.
- resolved Nov 20, 2025, 06:43 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced delays with receiving email notifications from 2025-11-07 04:00 AM UTC until 2025-11-20 06:30 AM UTC.