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Official status page: https://status.docusign.com · Polled every 5 minutes · 48 components tracked

Real-time DocuSign status, recent outages, and incident history — pulled directly from DocuSign's official status page at https://status.docusign.com every 5 minutes. Pingoru tracks 48 DocuSign services and has captured 24 incidents in the last 90 days (97.84% uptime). Get email, Slack, Discord, or webhook alerts the moment DocuSign reports a new incident — free for 5 monitors, no credit card.

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DocuSign uptime 97.84% uptime · past 90 days
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Recent outages & incidents

Past 7 days
  1. Send Latency in EU (Incident 4776)
    Resolved 37m
    Started Apr 28, 2026, 09:03 AM UTC · Resolved Apr 28, 2026, 09:40 AM UTC
    EU
    4 updates · show timeline
    • investigating · Apr 28, 2026, 09:03 AM UTC

      A subset of customers in EU may experience latency with Send operations. Engineering teams have been engaged and are actively triaging.

    • identified · Apr 28, 2026, 09:24 AM UTC

      Engineers have identified a root cause and are working on releasing a fix.

    • monitoring · Apr 28, 2026, 09:30 AM UTC

      A fix has been implemented and engineers are now monitoring telemetry to validate.

    • resolved · Apr 28, 2026, 09:40 AM UTC

      All telemetry is now reporting that this issue has been resolved.

    Latest: All telemetry is now reporting that this issue has been resolved.

  2. Some customers are seeing errors previewing and sending envelopes via Docusign App Launcher (Incident 4752)
    Resolved —
    Started Apr 23, 2026, 08:41 PM UTC · Resolved Apr 23, 2026, 08:41 PM UTC
    Salesforce
    3 updates · show timeline
    • investigating · Apr 23, 2026, 08:14 PM UTC

      We are currently investigating this issue.

    • identified · Apr 23, 2026, 08:27 PM UTC

      The issue has been identified and a fix is being implemented.

    • resolved · Apr 23, 2026, 08:41 PM UTC

      The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers utilizing the Docusign App Launcher in Salesforce may have seen errors from 2026-04-23 04:40 PM UTC until 2026-04-23 08:35 PM UTC.

    Latest: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers utilizing the Docusign App Launc…

  3. Some users might experience latency when attempting to convert non-PDF documents (Incident-4750)
    Resolved 6h 50m
    Started Apr 23, 2026, 04:28 PM UTC · Resolved Apr 23, 2026, 11:18 PM UTC
    NA1NA2NA3NA4CAAU
    8 updates · show timeline
    • investigating · Apr 23, 2026, 04:28 PM UTC

      We are currently investigating this issue.

    • identified · Apr 23, 2026, 05:07 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Apr 23, 2026, 05:31 PM UTC

      A fix has been implemented and we are monitoring the results.

    • monitoring · Apr 23, 2026, 07:18 PM UTC

      We continue to monitor the environment to ensure stability.

    • monitoring · Apr 23, 2026, 08:02 PM UTC

      We are continuing to monitor for any further issues.

    • monitoring · Apr 23, 2026, 09:23 PM UTC

      We are continuing to monitor for any further issues.

    • monitoring · Apr 23, 2026, 10:34 PM UTC

      We continue to monitor for stability while we investigate possible secondary factors.

    • resolved · Apr 23, 2026, 11:18 PM UTC

      The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2026-04-23 02:53 PM UTC until 2026-04-23 08:09 PM UTC

    Latest: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency fro…

  4. Customers may experience intermittent latency and errors in Navigator (Incident 4748)
    Resolved 7h 43m
    Started Apr 23, 2026, 03:27 PM UTC · Resolved Apr 23, 2026, 11:10 PM UTC
    NA2NA4
    7 updates · show timeline
    • investigating · Apr 23, 2026, 03:27 PM UTC

      We are currently investigating the issue.

    • investigating · Apr 23, 2026, 04:44 PM UTC

      We are continuing to investigate this issue.

    • investigating · Apr 23, 2026, 05:40 PM UTC

      More engineering teams have been engaged to triage this error and investigation is continuing.

    • investigating · Apr 23, 2026, 06:35 PM UTC

      We are continuing to investigate this issue.

    • investigating · Apr 23, 2026, 07:37 PM UTC

      We are continuing to investigate this issue.

    • identified · Apr 23, 2026, 09:21 PM UTC

      The issue has been identified and a fix is being implemented.

    • resolved · Apr 23, 2026, 11:10 PM UTC

      The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermittent latency and errors in Navigator from 2026-04-23 12:57 PM UTC until 2026-04-23 11:12 PM UTC.

    Latest: The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermitten…

See the full DocuSign outage history

20 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 30 days · 7 incidents
  • Send Latency in EU (Incident 4776) Resolved
    Started Apr 28, 2026, 09:03 AM UTC · Resolved Apr 28, 2026, 09:40 AM UTC · 37m
  • Some customers are seeing errors previewing and sending envelopes via Docusign App Launcher (Incident 4752) Resolved
    Started Apr 23, 2026, 08:41 PM UTC · Resolved Apr 23, 2026, 08:41 PM UTC · —
  • Some users might experience latency when attempting to convert non-PDF documents (Incident-4750) Resolved
    Started Apr 23, 2026, 04:28 PM UTC · Resolved Apr 23, 2026, 11:18 PM UTC · 6h 50m
  • Customers may experience intermittent latency and errors in Navigator (Incident 4748) Resolved
    Started Apr 23, 2026, 03:27 PM UTC · Resolved Apr 23, 2026, 11:10 PM UTC · 7h 43m
  • Login failures and Latency Issues with Sending and Signing Envelopes (Incident 4717) Resolved
    Started Apr 17, 2026, 02:47 PM UTC · Resolved Apr 17, 2026, 04:18 PM UTC · 1h 31m
  • Intermittent Errors in UAT (Incident 4682) Resolved
    Started Apr 11, 2026, 03:54 AM UTC · Resolved Apr 11, 2026, 04:50 AM UTC · 55m
  • User Membership Group Update Delays (Incident 4672) Resolved
    Started Apr 09, 2026, 07:40 PM UTC · Resolved Apr 09, 2026, 09:23 PM UTC · 1h 43m

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Frequently asked questions

What is DocuSign's uptime?
Over the last 90 days, DocuSign reported 97.84% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.docusign.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see DocuSign's uptime history rolling forward in real time.
Has DocuSign had outages in 2026?
Yes — DocuSign has had 24 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.
When was the last DocuSign outage?
The most recent DocuSign incident was "Send Latency in EU (Incident 4776)", which started on April 28, 2026 and was resolved on April 28, 2026. Pingoru captured this directly from https://status.docusign.com. See the full incident card above for affected components and the update timeline.
How often does DocuSign have outages?
Based on the last 90 days, DocuSign averages 8.0 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.
Where is DocuSign's status page?
DocuSign's official status page is https://status.docusign.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.
Is DocuSign down right now?
DocuSign is up. Pingoru checks the official status page every 5 minutes and flips this headline the moment DocuSign reports a change. Current status is based on 48 tracked services.
How does Pingoru know if DocuSign is down?
We read https://status.docusign.com directly, using DocuSign's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.
Where can I get notified when DocuSign has an outage?
Create a free Pingoru account and add DocuSign as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.
DocuSign's status page says the service is up, but I'm having issues — what's wrong?
Three common reasons: • A real DocuSign incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real DocuSign issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.
Where does Pingoru get the official DocuSign status?
We use DocuSign's own status page at https://status.docusign.com. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.
What does "Up" mean?
All tracked DocuSign components are reporting operational. No incidents are currently affecting service.

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