DocuSign incident

Some users may encounter unsuccessful document uploads, version updates or other intermittent errors. (DIRCA-3912)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on December 3, 2025 affecting NA11 and NA21 and 1 more component, lasting 5h 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 04:59 PM UTC
Resolved
Dec 03, 2025, 10:47 PM UTC
Duration
5h 48m
Detected by Pingoru
Dec 03, 2025, 04:59 PM UTC

Affected components

NA11NA21EU21US13UAT NA11

Update timeline

  1. investigating Dec 03, 2025, 04:59 PM UTC

    We are currently investigating this issue.

  2. identified Dec 03, 2025, 05:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 03, 2025, 06:21 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 03, 2025, 06:33 PM UTC

    New documents are unaffected. A small subset of documents created during the window are unable to be updated. We are working on a fix for the subset of documents

  5. identified Dec 03, 2025, 07:11 PM UTC

    A fix is being rolled out now

  6. identified Dec 03, 2025, 09:24 PM UTC

    We are continuing to roll out the fix for this issue.

  7. resolved Dec 03, 2025, 10:47 PM UTC

    This incident has been resolved.