DocuSign incident

Some users may encounter unsuccessful document uploads, version updates or other intermittent errors. (DIRCA-3912)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on December 3, 2025 affecting CLM (EU21) and CLM (NA11) and 1 more component, lasting 5h 47m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 04:59 PM UTC
Resolved
Dec 03, 2025, 10:47 PM UTC
Duration
5h 47m
Detected by Pingoru
Dec 03, 2025, 04:59 PM UTC

Affected components

CLM (EU21)CLM (NA11)CLM (NA21)CLM (US13)CLM (UAT NA11)

Update timeline

  1. investigating Dec 03, 2025, 04:59 PM UTC

    We are currently investigating this issue.

  2. identified Dec 03, 2025, 05:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 03, 2025, 06:21 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 03, 2025, 06:33 PM UTC

    New documents are unaffected. A small subset of documents created during the window are unable to be updated. We are working on a fix for the subset of documents

  5. identified Dec 03, 2025, 07:11 PM UTC

    A fix is being rolled out now

  6. identified Dec 03, 2025, 09:24 PM UTC

    We are continuing to roll out the fix for this issue.

  7. resolved Dec 03, 2025, 10:47 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2025-12-03 02:53 PM UTC until 2025-12-03 10:23 PM UTC.