Qualys Outage History

Qualys partial outage View live status →

Pingoru has recorded 178 incidents for Qualys: 178 in the last 12 months and 50 in the last 90 days.

Source: status.qualys.com

178incidents recorded
178last 12 months
50last 90 days
2 daystypical duration
Incidents per month
02040AprMayJunJulAugSepOct13
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct59%
Pingoru began tracking Qualys in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202630663 of 720 (92%)
May 202624651 of 744 (88%)
June 202616503 of 720 (70%)
July 202637716 of 744 (96%)
August 202618506 of 744 (68%)
September 202613299 of 720 (42%)
October 202613344 of 586 (59%)

Incidents, newest first

Critical July 23, 2026 US Platform 3- EDR UI Inaccessible 36m Endpoint Detection and Response (EDR)

Started Jul 23, 2026, 01:40 PM UTC· resolved Jul 23, 2026, 02:17 PM UTC

  1. investigating Jul 23, 2026, 01:40 PM UTC

    We are currently investigating an issue with the US03 platform in which the EDR UI is inaccessible. Our technical teams are actively working to identify the cause and restore access. Ticket reference for this activity: IM-12785

  2. monitoring Jul 23, 2026, 01:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2026, 02:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2026 UK Platform 1 : PA UI not loading [IM-12784] 4h 57m Policy Audit (PA)

Started Jul 23, 2026, 08:32 AM UTC· resolved Jul 23, 2026, 01:29 PM UTC

  1. investigating Jul 23, 2026, 08:32 AM UTC

    UK Platform 1 is currently experiencing an issue where PA UI is not loading properly. The Qualys Cloud Platform Operations team is actively investigating the issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12784.

  2. monitoring Jul 23, 2026, 09:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2026, 01:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 22, 2026 Multiple Shared Platforms: Qualys UI Login Impacted [IM-12783] 4h 13m Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and 114 more

Started Jul 22, 2026, 12:41 PM UTC· resolved Jul 22, 2026, 04:54 PM UTC

  1. investigating Jul 22, 2026, 12:41 PM UTC

    Multiple Shared Cloud Platform is currently experiencing an issue with logins. The Qualys Cloud Platform Operations team is actively investigating the login issue. Scans and APIs are functioning normally. Only the UI Login is affected. Impacted PODs EUPOD1 EUPOD2 KSAPOD UKPOD1 Further updates will be shared as they become available. Ticket reference for this incident: IM-12783.

  2. monitoring Jul 22, 2026, 01:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 22, 2026, 04:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2026 EU Platform 2 : Script execution details are not visible in CAR UI [IM-12782] 1d 2h Custom Assessment and Remediation (CAR)

Started Jul 22, 2026, 11:24 AM UTC· resolved Jul 23, 2026, 01:42 PM UTC

  1. investigating Jul 22, 2026, 11:24 AM UTC

    EU Platform 2 is currently experiencing an issue where script execution details are not reflecting in CAR UI. The Qualys Cloud Platform Operations team is actively investigating the issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12782.

  2. monitoring Jul 22, 2026, 04:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2026, 01:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 22, 2026 UK Platform 1: Scan Data Processing Stuck (IM-12781) 4h 1m Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Policy Audit (PA) and 4 more

Started Jul 22, 2026, 10:45 AM UTC· resolved Jul 22, 2026, 02:47 PM UTC

  1. investigating Jul 22, 2026, 10:45 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys UK Platform 1, where scan data processing has completely stopped. As a result, newly collected scan data is not being processed or reflected in the UI. Users may observe that information is not being updated across AssetView, VM Dashboard, Cloud Agent, CSAM/GAV, Policy Audit, Web Application Scanning, and Unified Dashboard. Our teams are actively working to restore scan data processing. Further updates will be provided as more information becomes available.

  2. monitoring Jul 22, 2026, 11:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 22, 2026, 02:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2026 US Platform 1: Delay in data processing to the UI and via API (IM-12779) 5d 8h Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM) and 1 more

Started Jul 21, 2026, 04:18 PM UTC· resolved Jul 27, 2026, 12:40 AM UTC

  1. investigating Jul 21, 2026, 04:18 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12779.

  2. identified Jul 21, 2026, 08:33 PM UTC

    Qualys Cloud Platform Operations has identified the issue and is currently implementing a fix. This problem is delaying data processing. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12779.

  3. monitoring Jul 23, 2026, 11:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 24, 2026, 03:03 AM UTC

    Qualys Cloud Platform Operations has implemented a fix and is currently monitoring the results. There is no longer a delay in VM Scan processing, and the current data is now available in the UI and API. However, there is still a lag in portal indexing. As a result, users may notice that information takes longer than expected to appear in the UI, including in AssetView, the VM Dashboard, Cloud Agent UI, CSAM/GAV, and the Unified Dashboard. Further updates will be provided as they become available. The reference ticket for this incident is IM-12779.

  5. resolved Jul 27, 2026, 12:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 20, 2026 EU Platform 2 - Delay in data processing to the UI and via API (IM-12776) 3d 16h VMDR Mobile, Vulnerability Management (VM), VMDR OT

Started Jul 20, 2026, 09:09 AM UTC· resolved Jul 24, 2026, 01:20 AM UTC

  1. investigating Jul 20, 2026, 09:09 AM UTC

    Qualys VM Platform Operations has identified high lag on vm-scan-event which will impact VM, ML as-well Agent scan processing. We are observing the increase in unprocessed scan count and taking required actions. Further updates will be shared as they become available. Ticket reference for this activity is IM-12776.

  2. investigating Jul 21, 2026, 08:48 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 21, 2026, 08:52 PM UTC

    Qualys Cloud Platform Operations has currently identified an issue on the Qualys EU Platform 2, and a fix is being implemented. Users will notice that the latest information takes longer than expected to become available in UI for VM, VMDR Mobile, and VMDR OT modules.

  4. monitoring Jul 22, 2026, 02:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 24, 2026, 01:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 19, 2026 US Platform 1: Lag observed on vm-scan-events (IM-12775) 5h 7m Vulnerability Management (VM)

Started Jul 19, 2026, 09:31 AM UTC· resolved Jul 19, 2026, 02:38 PM UTC

  1. investigating Jul 19, 2026, 09:31 AM UTC

    Qualys Cloud Operations team is currently investigating an issue since lag observed on VM scan events. Scans are getting finished but not processed and is having an impact only on VM. Further details will be provided as they become available. The ticket reference for this incident is IM-12775.

Read the full incident report →

Critical July 19, 2026 US Platform 1: UI and API not accessible (IM-12775) 2d 12h Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA) and 26 more

Started Jul 19, 2026, 08:34 AM UTC· resolved Jul 21, 2026, 08:51 PM UTC

  1. investigating Jul 19, 2026, 08:34 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

  2. identified Jul 20, 2026, 12:06 AM UTC

    The issue has been identified and a fix is being implemented.

  3. investigating Jul 20, 2026, 10:56 PM UTC

    We are currently investigating an issue affecting user logins on the US Platform 1. The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as they become available. The ticket reference for this incident is IM-12775.

  4. investigating Jul 21, 2026, 02:15 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Jul 21, 2026, 02:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 21, 2026, 08:51 PM UTC

    Qualys Cloud Platform Operations has implemented the fix and monitored the results. The UI and API are functioning as expected. The incident has been resolved.

Read the full incident report →

Critical July 17, 2026 US Platform 3: Multiple UI Modules Access Issue (IM-12774) 4h 19m Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA) and 24 more

Started Jul 17, 2026, 08:32 AM UTC· resolved Jul 17, 2026, 12:52 PM UTC

  1. investigating Jul 17, 2026, 08:32 AM UTC

    We are investigating an issue on the US03 Platform where users accessing VMDR are being unexpectedly redirected to the login page, impacting multiple UI modules. API functionality and scanning operations remain unaffected. We will provide further updates as they become available.

  2. monitoring Jul 17, 2026, 10:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2026, 12:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2026 IN Platform 1: Portal Indexing Lag is increasing(IM-12771) 11d Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Unified Dashboard (UD)

Started Jul 16, 2026, 02:36 PM UTC· resolved Jul 27, 2026, 03:01 PM UTC

  1. investigating Jul 16, 2026, 02:36 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys In Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

  2. identified Jul 21, 2026, 08:55 PM UTC

    Qualys Cloud Platform Operations has currently identified an issue on the Qualys IN Platform 1, and a fix is being implemented. Users will notice that the latest information takes longer than expected to become available in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard modules.

  3. monitoring Jul 25, 2026, 01:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 27, 2026, 03:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2026 EU Platform 2 : Delay in VM Scan Processing (IM-12770) 1d 10h Vulnerability Management (VM)

Started Jul 16, 2026, 01:58 PM UTC· resolved Jul 18, 2026, 12:48 AM UTC

  1. investigating Jul 16, 2026, 01:58 PM UTC

    Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available.

  2. identified Jul 17, 2026, 01:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 17, 2026, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 18, 2026, 12:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2026 US Platform 3: Delay in VM Scan Processing [IM-12768] 5h 11m Vulnerability Management (VM)

Started Jul 15, 2026, 08:19 PM UTC· resolved Jul 16, 2026, 01:30 AM UTC

  1. investigating Jul 15, 2026, 08:19 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the US Platform 3. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12768.

  2. monitoring Jul 15, 2026, 09:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2026, 01:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 15, 2026 EU Platform 1: Qualys UI Login Issues (IM-12767) 9h 1m Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA) and 26 more

Started Jul 15, 2026, 08:44 AM UTC· resolved Jul 15, 2026, 05:45 PM UTC

  1. investigating Jul 15, 2026, 08:44 AM UTC

    We are currently investigating an issue affecting user logins on the EU Platform 1. Scans and APIs are also impacted. The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as they become available. The ticket reference for this incident is IM-12767.

  2. identified Jul 15, 2026, 08:47 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 15, 2026, 10:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 15, 2026, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 14, 2026 US Platform 1: Qualys UI Login Issues(IM-12763) 3h 23m Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA) and 26 more

Started Jul 14, 2026, 04:59 PM UTC· resolved Jul 14, 2026, 08:22 PM UTC

  1. investigating Jul 14, 2026, 04:59 PM UTC

    We are currently investigating an issue affecting user logins on the US Platform 1 The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as they become available.

  2. monitoring Jul 14, 2026, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 14, 2026, 08:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 14, 2026 EU Platform 2: UI and API Services Impacted Due to OCI Outage (IM-12762) 1d 1h Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA) and 26 more

Started Jul 14, 2026, 03:38 PM UTC· resolved Jul 15, 2026, 04:38 PM UTC

  1. investigating Jul 14, 2026, 03:38 PM UTC

    Qualys Cloud Operations is currently investigating an issue that is causing the VMDR module and API to return 503 errors. Further updates will be shared as they become available. The ticket reference for this incident is IM-12762

  2. investigating Jul 14, 2026, 04:34 PM UTC

    After further observation, this is a complete outage on EU Platform 2 as most services are impacted due to the ongoing OCI outage. We are continuing to work with OCI to restore services as quick as possible.

  3. identified Jul 14, 2026, 07:05 PM UTC

    Login and scan workflows are restored. Further updates will be shared as they become available.

  4. identified Jul 14, 2026, 08:15 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jul 14, 2026, 08:51 PM UTC

    The services are being restored. Modules should be accessible. Further updates will be shared as they become available.

  6. monitoring Jul 14, 2026, 10:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jul 15, 2026, 04:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 14, 2026 US GOV 1: Total Cloud and Connector modules are Inaccessible (IM-12761) 14h 38m Total Cloud, Connector Centralization

Started Jul 14, 2026, 12:56 PM UTC· resolved Jul 15, 2026, 03:34 AM UTC

  1. investigating Jul 14, 2026, 12:56 PM UTC

    Qualys Cloud Operations is currently investigating an issue that is causing the Total Cloud module to be inaccessible to users on US GOV Platform 1. Further updates will be shared as they become available. The ticket reference for this incident is IM-12716.

  2. investigating Jul 14, 2026, 03:40 PM UTC

    We have further identified that the connector module is also not accessible at this time in addition to Total Cloud. We are continuing to investigate these issues.

  3. monitoring Jul 14, 2026, 05:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 15, 2026, 03:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 13, 2026 IN01 - SAML users unable to login 10m Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Patch Management (PM) and 3 more

Started Jul 13, 2026, 12:02 PM UTC· resolved Jul 13, 2026, 12:13 PM UTC

  1. investigating Jul 13, 2026, 12:02 PM UTC

    Qualys Cloud Operations has identified an issue affecting SAML-based UI logins. All other platform functionalities remain fully operational. The team is actively investigating the issue and working to implement a fix. Further updates will be shared as they become available. The incident is being tracked under reference IM-12758.

Read the full incident report →

Major July 13, 2026 IN Platform 1: SAML login issue (IM-12758) 4h 34m Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), CertView (CERT) and 26 more

Started Jul 13, 2026, 12:01 PM UTC· resolved Jul 13, 2026, 04:36 PM UTC

  1. investigating Jul 13, 2026, 12:01 PM UTC

    Qualys Cloud Operations is investigating an issue where users may experience SAML login issues. Non-SAML users should be able to log in to the platform. Further updates will be provided as they become available. The ticket reference for this incident is IM-12758.

  2. monitoring Jul 13, 2026, 12:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 13, 2026, 04:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 13, 2026 All Shared Platforms : Patch Management - Mitigation(MTG) library sync issue (IM-12756) 23h 54m Patch Management (PM), Patch Management (PM), Patch Management (PM), Patch Management (PM) and 10 more

Started Jul 13, 2026, 11:03 AM UTC· resolved Jul 14, 2026, 10:58 AM UTC

  1. investigating Jul 13, 2026, 11:03 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue affecting the Mitigation library sync. Due to this issue, only new vulnerabilities will not be available for Mitigation. Our teams are actively working to identify the root cause and restore normal functionality. We will continue to provide updates as more information becomes available. For reference, the incident tracking ID for this activity is IM-12756.

  2. investigating Jul 13, 2026, 03:46 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 13, 2026, 10:26 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 14, 2026, 10:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 14, 2026, 10:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 13, 2026 EU Platform 2: Schedule VM/PC reports and Knowledge Base API issue [IM-12755] 6h 25m Policy Audit (PA), Vulnerability Management (VM)

Started Jul 13, 2026, 10:11 AM UTC· resolved Jul 13, 2026, 04:37 PM UTC

  1. investigating Jul 13, 2026, 10:11 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue affecting VM and PC Scheduled reports. Further updates will be shared as they become available. Ticket reference for this incident: IM-12755.

  2. investigating Jul 13, 2026, 12:52 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 13, 2026, 02:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 13, 2026, 04:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 9, 2026 EU Platform 2: Multiple services are impacted [IM-12752] 9h 58m CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS) and 3 more

Started Jul 09, 2026, 04:16 AM UTC· resolved Jul 09, 2026, 02:15 PM UTC

  1. investigating Jul 09, 2026, 04:16 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue affecting Qualys EU Platform 2, where multiple services are impacted including CAUI, CertView, Total Cloud, File Integrity Monitoring, Container Security, Connector, Qualys flow. Users might notice degraded performance while access the modules. Further updates will be shared as they become available. For reference, the ticket number for this incident is IM-12752.

  2. monitoring Jul 09, 2026, 04:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 09, 2026, 02:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 8, 2026 US Platform 4: AWS Connectors Indexing lag (IM-12750) 17h 47m Total Cloud, Connector Centralization

Started Jul 08, 2026, 05:05 PM UTC· resolved Jul 09, 2026, 10:52 AM UTC

  1. investigating Jul 08, 2026, 05:05 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue affecting the US Platform 4, which is causing delays in processing AWS asset data. As a result, the most recent information may not be reflected in the AWS Inventory and Posture tabs. Existing data remains available; however, newly discovered or updated assets, as well as evaluations, may take longer than usual to appear. Further updates will be shared as they become available. The ticket reference for this activity is IM-12750

  2. identified Jul 08, 2026, 05:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 09, 2026, 07:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 09, 2026, 10:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 8, 2026 US Platform 1: Users are experiencing an issue with WAS/TAS UI (IM-12749) 1d 8h Web Application Scanning (WAS)

Started Jul 08, 2026, 03:09 PM UTC· resolved Jul 09, 2026, 11:57 PM UTC

  1. investigating Jul 08, 2026, 03:09 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue affecting Qualys US Platform 1, in which users are unable to perform any actions in the WAS/TAS UI. Further updates will be shared as they become available. For reference, the ticket number for this incident is IM-12749.

  2. investigating Jul 08, 2026, 04:15 PM UTC

    We are continuing to investigate this issue. In addition to the initial impact statement, users will also experience a delay in the processing of AWS asset data. As a result, the latest information may not be reflected in the AWS Inventory and Posture tabs. Existing data remains accessible, but newly discovered or updated assets and evaluations may take longer than usual to appear.

  3. monitoring Jul 08, 2026, 06:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 09, 2026, 11:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 6, 2026 US Platform 2 - Unable to login (IM-12745) 5h 56m Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA) and 26 more

Started Jul 06, 2026, 08:44 PM UTC· resolved Jul 07, 2026, 02:41 AM UTC

  1. investigating Jul 06, 2026, 08:44 PM UTC

    Qualys Cloud Operations team is currently investigating an issue affecting user login to the US Platform 2. Further updates will be shared as they become available. For reference, the ticket number for this incident is IM-12745.

  2. identified Jul 06, 2026, 09:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 06, 2026, 11:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 07, 2026, 02:41 AM UTC

    This incident has been resolved.

Read the full incident report →