Qualys incident

US Platform 1: Delay in data processing to the UI and via API (IM-12779)

Minor Resolved View vendor source →

Qualys experienced a minor incident on July 21, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 5d 8h. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 04:18 PM UTC
Resolved
Jul 27, 2026, 12:40 AM UTC
Duration
5d 8h
Detected by Pingoru
Jul 21, 2026, 04:18 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)

Update timeline

  1. investigating Jul 21, 2026, 04:18 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12779.

  2. identified Jul 21, 2026, 08:33 PM UTC

    Qualys Cloud Platform Operations has identified the issue and is currently implementing a fix. This problem is delaying data processing. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12779.

  3. monitoring Jul 23, 2026, 11:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 24, 2026, 03:03 AM UTC

    Qualys Cloud Platform Operations has implemented a fix and is currently monitoring the results. There is no longer a delay in VM Scan processing, and the current data is now available in the UI and API. However, there is still a lag in portal indexing. As a result, users may notice that information takes longer than expected to appear in the UI, including in AssetView, the VM Dashboard, Cloud Agent UI, CSAM/GAV, and the Unified Dashboard. Further updates will be provided as they become available. The reference ticket for this incident is IM-12779.

  5. resolved Jul 27, 2026, 12:40 AM UTC

    This incident has been resolved.