Qualys incident

US Platform 1: UI and API not accessible (IM-12775)

Critical Resolved View vendor source →

Qualys experienced a critical incident on July 19, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 2d 12h. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2026, 08:34 AM UTC
Resolved
Jul 21, 2026, 08:51 PM UTC
Duration
2d 12h
Detected by Pingoru
Jul 19, 2026, 08:34 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)

Update timeline

  1. investigating Jul 19, 2026, 08:34 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

  2. identified Jul 20, 2026, 12:06 AM UTC

    The issue has been identified and a fix is being implemented.

  3. investigating Jul 20, 2026, 10:56 PM UTC

    We are currently investigating an issue affecting user logins on the US Platform 1. The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as they become available. The ticket reference for this incident is IM-12775.

  4. investigating Jul 21, 2026, 02:15 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Jul 21, 2026, 02:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 21, 2026, 08:51 PM UTC

    Qualys Cloud Platform Operations has implemented the fix and monitored the results. The UI and API are functioning as expected. The incident has been resolved.