Qualys incident

US GOV 1: Total Cloud and Connector modules are Inaccessible (IM-12761)

Critical Resolved View vendor source →

Qualys experienced a critical incident on July 14, 2026 affecting Total Cloud and Connector Centralization, lasting 14h 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 12:56 PM UTC
Resolved
Jul 15, 2026, 03:34 AM UTC
Duration
14h 38m
Detected by Pingoru
Jul 14, 2026, 12:56 PM UTC

Affected components

Total CloudConnector Centralization

Update timeline

  1. investigating Jul 14, 2026, 12:56 PM UTC

    Qualys Cloud Operations is currently investigating an issue that is causing the Total Cloud module to be inaccessible to users on US GOV Platform 1. Further updates will be shared as they become available. The ticket reference for this incident is IM-12716.

  2. investigating Jul 14, 2026, 03:40 PM UTC

    We have further identified that the connector module is also not accessible at this time in addition to Total Cloud. We are continuing to investigate these issues.

  3. monitoring Jul 14, 2026, 05:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 15, 2026, 03:34 AM UTC

    This incident has been resolved.